Microsoft Office Suite
LAUREN SPRINGER
Fort Wayne,IN
Summary
Experienced administrative professional skilled in optimizing workflows and enhancing communication across teams. Expertise in managing complex schedules and providing high-level support to executives. Proficient in project coordination and adept at navigating dynamic environments to drive organizational success.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Executive Assistant
Parkview Regional Medical Center & Affiliates
Fort Wayne, IN
03.2024 - Current
- Provide support to the COO and leadership of a 250+ bed critical-access hospital.
- Provided support to the CNO and nursing leadership of a 750+ hospital system.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Compiled statistical data for, created reports and presentations related to hospital operations and activities.
- Maintained confidential records and files related to executive operations.
- Facilitated communication between different departments within organization.
- Executed special objectives and projects in response to executive team and board member requests.
- Assisted in developing policies and procedures pertaining to office administration and nursing matters.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Executive Assistant
Parkview Health
05.2022 - 03.2024
- Provided administrative support for 4 to 10 senior executives and their departments through advanced scheduling, preparation of expense reports, contract and agreement management, confidential and public communication, personnel needs and issues, etc.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Collaborated with other support team members to ensure success for all leadership through daily calendar management and scheduling.
- Organized and processed all outgoing sponsorship requests and grant contracts across the organization for a committee of senior leaders.
- Supported various departments, including Finance, Digital Health, Community Health, and Diversity, Equity, and Inclusion, with general day-to-day office operations and needs.
- Coordinated and supported a variety of business operations and large staff events.
- Handled confidential information with discretion and integrity.
- Managed and tracked expenses to meet company budget requirements.
- Coordinated multiple schedules using online calendaring system.
- Managed daily invoices, reports and proposals.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Executive Assistant / Support Specialist
Vision Care Opthamology
Virtual
05.2024 - Current
- Provided administrative support for the Senior Partner, Ophthalmologist, including scheduling, data entry, file organization, and email monitoring.
- Coordinate resident and medical student schedules with ophthalmologists across the organization.
- Create, maintain, and distribute the on-call schedule for the regional ophthalmology group for all outpatient offices and hospital consults.
- Enter the call schedule and changes into various EMR scheduling programs (EPIC, SPOK, TigerConnect).
Practice Staff
Compass Counseling, LLC
Virtual
07.2023 - Current
- Migrate the company to a new domain, email, and website hosting services.
- Build and manage the client portal, website, content, marketing, and traffic insights.
- Redesign the company branding guidelines, standards, and content.
- Handle client calls and issues related to scheduling, payments, and insurance.
- Handle the confirmation of insurance payment processes.
- Input new client data into the ERM, including personal and insurance information.
- Process non-automatic payments for all therapists, and monitor payment issues.
- Research, propose, and implement new products, processes, and software as needed.
Donor Services & Event Coordinator / EA
Lasting Change, Inc.
03.2021 - 05.2022
- Provide administrative support for 9 or more executives, as well as calendar and project management for daily business needs in legal, HR, IT, Marketing, Growth, Business Development, Finance, and general office operations.
- Document, organize, and coordinate confidential data projects, board minutes, company budgets, and agreements/contracts.
- Create and manage an event planning timeline of tasks and delegation for events ranging in size from 10 to 650 attendees.
- Coordinate contracts and communication with external vendors, speakers, and entertainment for all internal and external events.
- Manage donor relations, registrations, guest lists, seating charts, payments, invoicing, and receipting pre- and post-event.
- Oversee all staff, volunteers, guests, and vendor operations for the duration of all events.
- Maintain all current and new donor information, agreements, and giving preferences in the donor database software.
- Reconcile all received funds, and ensure proper acknowledgment and receipting.
Museum Staff
The Winona History Center
09.2016 - 06.2018
- Managed all daily activities at the museum and connected with the Billy Sunday House.
- Processed inquiries from onsite visitors, phone calls, and emails regarding the museum, its features, and tour scheduling.
- Designed, created, and displayed multiple new exhibits for the museum, with available artifacts and historical information, within a given budget.
- Provided educational guided tours of the Billy Sunday Home to groups in sizes from 1 to 25.
- Maintained integrity and preservation of artifacts and displays through routine maintenance and cleaning in the museum.
- Collaborated with cleaning and maintenance staff regarding repairs, preservation, and visitor access needs for the Billy Sunday House.
- Engaged with Grace College humanities students and professors regarding community events, and academic access for research and educational purposes.
Student/Teacher Assistant
Grace College & Seminary
Fort Wayne, IN
08.2016 - 05.2018
- Assisted History and Political Science Department Professors with grading and class organization for select department courses
- Acted as an intermediary for students and professors regarding classwork and educational professionalism
- Tutored students from multiple disciplines in required history courses
- Proctored exams and presentations from various courses in classes ranging from 15 to 30 students.
- Cataloged historical documents and personal letters from the institution's archive.
- Transcribed and cataloged historical documents from 1776 for publication by national organizations.
- Assisted in leading and organizing the department's student cultural experience trip overseas, including travel planning, legal travel documentation, and associated student meetings for preparation.
- Developed instructional activities for class sessions.
- Performed administrative tasks such as filing paperwork or answering phones.
- Coordinated field trips to local businesses or organizations relevant to course topics.
- Maintained records of student attendance, grades, progress reports.
- Served as a resource for students by providing advice on academic issues or personal concerns.
- Facilitated classroom discussions and activities designed to enhance student learning outcomes.
Education
Bachelor of Science -
Grace College
Winona Lake, IN01.2018
Skills
- Adaptability
- Agreement/Database Management
- Communication
- Complex problem-solving
- Customer Service
- Donor Development
- Event Management
- Leadership
- Multitasking
- Organization
- Project oversight
- Technical Support
Certification
Notary Public, 01/29/29
Software
Google Business Suite
Adobe Suite
Microsoft Office 365
SPOK
DonationXchange
Oracle PeopleSoft
SharePoint
GHX
Therasoft
QGenda
Timeline
Executive Assistant / Support Specialist
Vision Care Opthamology
05.2024 - Current
Executive Assistant
Parkview Regional Medical Center & Affiliates
03.2024 - Current
Practice Staff
Compass Counseling, LLC
07.2023 - Current
Executive Assistant
Parkview Health
05.2022 - 03.2024
Donor Services & Event Coordinator / EA
Lasting Change, Inc.
03.2021 - 05.2022
Museum Staff
The Winona History Center
09.2016 - 06.2018
Student/Teacher Assistant
Grace College & Seminary
08.2016 - 05.2018
Bachelor of Science -
Grace College
Awards
Excellence in History, 2017-2018
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