Lauren Stansbury
League City,TX
Summary
Talented professional considered knowledgeable and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
24
24
years of professional experience
Work History
Carrier Account Manager
Take Command Health
10.2022 - 05.2024
- Maintain a Texas General Lines Insurance License
- Industry subject matter expert in Individual Coverage Health Reimbursement Arrangements
- Ensured regulatory compliance across all accounts by closely monitoring changes in industry regulations or requirements.
- Utilized Microsoft Office, HubSpot, Django and Adobe to streamline operations
- Increased profitability by strategically aligning carrier capacities with customer demand patterns during peak seasons.
- Boosted carrier engagement, resulting in an expanded network and improved service quality.
- Maintained rigorous QA checks, ensuring carrier data, accuracy and reliability
- Demonstrated professional presentation skills to educate internal teams and clients.
- Applied strong communications skills and attention to detail in problem solving.
- Maintained up-to-date knowledge of industry best practices, sharing insights with colleagues and incorporating learnings into the company''s overall carrier account management approach.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Pioneered innovative carrier relations strategies, setting industry benchmark.
Enrollment Support Specialist
Take Command Health
03.2022 - 10.2022
- Provided personalized service to clients, assisted shopping for insurance with empathy, communicated clearly at breaking down complex topics into digestible information.
- Maintained detailed documentation of support interactions, ensuring valuable insights were preserved for future reference and analysis.
- Implemented strategic methods to simplify insurance plan options for better client decisions.
- Evaluated and responded to client needs, improving satisfaction with tailored insurance solutions.
- Enhanced client enrollment by streamlining health plan comparisons.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
Executive Assistant
University Of Houston Clear Lake
01.2021 - 03.2022
- Provided executive support to Directors of Psychology and Nursing
- Prepared detailed reports and contracts
- Managed facility and student databases
- Streamlined event coordination, enhancing operational efficiency and student placement in clinical rotations.
- Managed sensitive medical records and student databases with strict adherence to HIPPA and accreditation standards.
- Provided key support in research and verification of student licenses, ensuring regulatory compliance.
- Implemented advanced information management practices to support executive staff and enhance workflow.
- Led liaison efforts for RN Refresher students, optimizing engagement and communication between stakeholders.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Escrow Processor
Advantage Title & Escrow
01.2021 - 03.2022
- Safeguarded sensitive client information by maintaining strict confidentiality protocols in all aspects of work.
- Managed a high volume of incoming inquiries from clients, effectively addressing their needs while maintaining a professional demeanor.
- Minimized financial discrepancies by accurately calculating fees, taxes, and other related costs associated with each transaction.
- Ensured smooth transaction by maintaining clear communication with all parties
- Reviewed legal documents, identified discrepancies to prevent future disputes.
Billing/Invoicing & Benefits Coordinator
McRay Crane & Rigging
11.2018 - 03.2020
- Managed billing and invoicing, ensuring timely payments
- Resolved financial discrepancies, improving fiscal accuracy
- Conducted end-of-month reconciliation, maintaining financial integrity
- Assisted sales staff, contributing to meeting financial projections
- Streamlined end-of-month reconciliations, enhancing fiscal accuracy and efficiency.
- Managed rigorous compliance and credentialing processes, ensuring operator qualifications.
- Pioneered new health insurance framework, boosting employee satisfaction and retention.
- Trained new employees on benefits, fostering a well-informed workforce.
Executive Assistant to VP of Logistics
PAM Transport
05.2017 - 09.2018
- Managed diverse administrative tasks for department, managers, and supervisors
- Coordinated VP's travel and reimbursement vouchers
- Handled sensitive and confidential information with discretion
- Maintained well-organized calendars and meeting schedules
- Analyzed and synthesized complex data to aid strategic decision-making.
- Provided critical support in high-stakes meetings, ensuring seamless operations.
- Implemented and facilitated innovative process improvements, significantly reducing overhead.
Compliance and Customer Service Rep
Siduri Wines
04.2011 - 07.2016
- Ensured rigorous adherence to state and federal winery compliance regulations
- Maintained comprehensive records for license reporting and brand registration
- Collaborated closely with finance department, providing accurate sales data
- Implemented innovative solutions for maintaining client database
- Organized and participated in wine tasting events, enhancing customer engagement
- Trained staff in event management, elevating guest satisfaction.
- Boosted customer retention by refining event experiences
Administrative Assistant
Texas Department of State Health Services
Austin , TX
2000 - 2011
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05.2000
Skills
- Carrier Management
- Industry Networking
- Critical Thinking
- Financial Acumen
Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Carrier Account Manager
Take Command Health
10.2022 - 05.2024
Enrollment Support Specialist
Take Command Health
03.2022 - 10.2022
Executive Assistant
University Of Houston Clear Lake
01.2021 - 03.2022
Escrow Processor
Advantage Title & Escrow
01.2021 - 03.2022
Billing/Invoicing & Benefits Coordinator
McRay Crane & Rigging
11.2018 - 03.2020
Executive Assistant to VP of Logistics
PAM Transport
05.2017 - 09.2018
Compliance and Customer Service Rep
Siduri Wines
04.2011 - 07.2016
Administrative Assistant
Texas Department of State Health Services
2000 - 2011
High School Diploma -
Round Rock High School
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