LAUREN STECZ
CINCINNATI,Ohio
Summary
Experience in therapeutic support and patient care within mental health environments. Utilize crisis intervention techniques to effectively address and manage diverse patient needs. A strong foundation in therapeutic communication fosters a supportive and empathetic approach, enhancing the overall quality of mental health care. Committed to promoting well-being and resilience among individuals facing mental health challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mental Health Technician
SUN Behavioral Health
05.2023 - Current
- Help patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Conduct group therapy sessions to facilitate communication and support among patients.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patient behavior and emotional state to ensure safety and well-being.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Intake Coordinator
Sunrise Treatment Center
03.2021 - 01.2022
- Coordinated patient intake processes to ensure timely assessment and treatment initiation.
- Developed and maintained comprehensive patient records using electronic health record systems.
- Facilitated communication between patients, families, and healthcare providers to enhance service delivery.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
Administrative Assistant
Sunrise Treatment Center | Over the Rhine
12.2020 - 03.2021
- Coordinated scheduling for client appointments, optimizing resource allocation and staff availability.
- Developed and maintained filing systems, enhancing data retrieval efficiency and document organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Treatment Technician
Hotel California by The Sea | Cincinnati, OH
08.2018 - 12.2020
- Contributed to a safe and hygienic treatment environment by diligently following infection control protocols.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided therapeutic activities to assist with patient development.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assisted patient with medication administration
Bartender
A Tavola Bar & Trattoria
05.2017 - 08.2018
- Crafted and served specialty cocktails, ensuring high-quality presentation and taste.
- Managed bar inventory, reducing waste through efficient stock control practices.
- Trained new staff on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Handled cash and credit transactions accurately, ensuring balanced end-of-shift reports.
- Built strong relationships with regular customers, enhancing loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Vestry at the Transept
08.2016 - 01.2018
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender/Server
Eddie Merlot's
04.2016 - 08.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Implemented upselling techniques, boosting average ticket sales per table.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
The Draft Bar & Grille
07.2014 - 01.2015
- Developed seasonal drink menus, incorporating customer feedback for increased satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Server
Bravo! Cucina Italiana
08.2013 - 11.2014
- Crafted signature cocktails using fresh ingredients and artisanal spirits.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
- Trained new staff on bartending techniques and customer engagement strategies.
- Implemented best practices for cleanliness and safety in compliance with health regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Jag's Steak & Seafood
01.2014 - 06.2014
- Collaborated with kitchen staff to create harmonious dining experiences for patrons.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender/Server
Wurst Bar in The Square
05.2013 - 08.2013
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Promoted customer safety by maintaining the current list of available ride services for inebriated customers.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Bartender/Server
Chi-nnatis Pizza
10.2011 - 06.2013
- Crafted signature cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Trained new staff on bartending techniques and POS system usage.
- Developed seasonal drink menus based on customer preferences and trends.
- Implemented upselling techniques, resulting in increased beverage sales.
- Collaborated with kitchen staff to coordinate service during peak hours.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Education
Associate's - Nursing
Beckfield College
Florence, KY09-2025
No Degree - Biology (pre-nursing)
Cincinnati State
Cincinnati, OH01.2023
High School Diploma -
Sycamore High School
Cincinnati, OH06-2009
Skills
- Conduct client intakes/discharges
- Perform UA/BA procedures
- Performed medication inventory audits
- Behavior observation
- Progress documentation
- Group therapy
- De-escalation techniques
- Substance abuse awareness
- Multicultural competence
- Medication administration
- Clinical documentation
- Self-care promotion
- Discharge planning
- Data confidentiality
- Therapeutic communication
- HIPAA requirements
- Vitals monitoring
- Activities of daily living ADL assistance
- Nursing assistance
Certification
- Registered Nurse
- License Number: RN.552313
- Effective Date: 2025-11-25
- CDCA II
- License Number: CDCA.178766
- License Type: Chemical Dependency Counselor Assistant
- Effective Date: 2021-11-01
- Expiration Date: 2023-11-01
Timeline
Mental Health Technician
SUN Behavioral Health
05.2023 - Current
Intake Coordinator
Sunrise Treatment Center
03.2021 - 01.2022
Administrative Assistant
Sunrise Treatment Center | Over the Rhine
12.2020 - 03.2021
Treatment Technician
Hotel California by The Sea | Cincinnati, OH
08.2018 - 12.2020
Bartender
A Tavola Bar & Trattoria
05.2017 - 08.2018
Bartender
Vestry at the Transept
08.2016 - 01.2018
Bartender/Server
Eddie Merlot's
04.2016 - 08.2016
Bartender
The Draft Bar & Grille
07.2014 - 01.2015
Bartender
Jag's Steak & Seafood
01.2014 - 06.2014
Bartender/Server
Bravo! Cucina Italiana
08.2013 - 11.2014
Bartender/Server
Wurst Bar in The Square
05.2013 - 08.2013
Bartender/Server
Chi-nnatis Pizza
10.2011 - 06.2013
Associate's - Nursing
Beckfield College
No Degree - Biology (pre-nursing)
Cincinnati State
High School Diploma -
Sycamore High School