Lauren Stephens
Somerset,KY
Summary
Proven Office Administrator with a track record of enhancing team productivity and efficiency at Weichert Realtors-Ford Brothers. Skilled in office administration and time management, adept at fostering strong working relationships and streamlining communication channels. Demonstrated ability to solve problems effectively, boosting overall customer engagement and workplace harmony.
Overview
5
5
years of professional experience
Work History
Office Administrator
Weichert Realtors-Ford Brothers
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Shift Manager
Papa Johns
11.2019 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Sales Associate
Kroger
12.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Middle School Education - Middle School Education-Math
University of The Cumberlands
Williamsburg, KY05.2026
Associate of Arts - Psychology
Somerset Community College
Somerset, KY08.2021
High School Diploma -
Southwestern High School
Somerset, KY05.2020
Skills
- Time Management
- Office Administration
- Administrative Support
- File Organization
- Customer Engagement
- Document Management
- Telephone reception
Timeline
Office Administrator
Weichert Realtors-Ford Brothers
07.2021 - Current
Sales Associate
Kroger
12.2020 - 07.2021
Shift Manager
Papa Johns
11.2019 - 05.2022
Bachelor of Middle School Education - Middle School Education-Math
University of The Cumberlands
Associate of Arts - Psychology
Somerset Community College
High School Diploma -
Southwestern High School