Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Stewart

Lauren Stewart

West Palm Beach,Florida

Summary

Logistical Coordinator, specific to room assignments based on demand while working jointly with Guest Relations and senior leadership to accommodate VIP guests. Later, joined the leadership team in Guest Services, the initial point of contact that oversaw valet, porters, luggage delivery and overall guest assistance upon arrival at property. At this time, there was an opportunity outside of hospitality, at IHS Markit's umbrella company, automotiveMastermind, beginning a sales journey and currently managing several territories which includes 7 states and thousands of accounts, cold calling, prospective outreach, collaborating with teams across the organization, assisting in onboarding and training new team members,

Overview

6
6
years of professional experience

Work History

Senior Sales Representative

AutomotiveMastermind
08.2019 - Current
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Kept detailed track of sales and customer information in company system.

Guest Services Supervisor

The Breakers
08.2018 - 08.2019
  • Assisted in supervising Guest Services Operations within hotel
  • Managed all communication within department
  • Assisted in on-boarding process and training of new employees
  • Assigning work, supervising and evaluating team member performances
  • Assisting Guests with requests, concerns, services and bookings
  • Updating data spreadsheets daily
  • Oversee valet and baggage operations and documentation for traffic operations
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Set and managed policies for concierge services and guest relations.
  • Led daily staff meetings to maintain continuity of service and quality standards.
  • Created and delivered effective training materials and courses.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Housekeeping Coordinator

The Breakers
05.2017 - 08.2018
  • Manage Demand Based Room Assignments (DBRA) to guarantee efficient cleaning of rooms
  • Conduct daily briefings on guest volume and guest transitions
  • Ensure cleaning of rooms meets quality standards for utmost guest satisfaction
  • Assist Guest Relations with VIP guest requests
  • Expedite and prioritize last minute guest requests
  • Document all daily housekeeping activities in Log for future reference
  • Assigned housekeeping staff to specific shifts and room blocks based on daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Education

Bachelor of Science - Communication and Marketing

Florida Institute of Technology
Melbourne
05.2017

Skills

  • Excels at developing strong relationships with staff, senior executives and clients
  • Outstanding communication & listening skills
  • Microsoft Office 365
  • Cold Calling
  • Closing Strategies
  • Territory Management
  • Energetic, motivated self starter, who thrives either independently or within team environment
  • Goal and task oriented

Timeline

Senior Sales Representative

AutomotiveMastermind
08.2019 - Current

Guest Services Supervisor

The Breakers
08.2018 - 08.2019

Housekeeping Coordinator

The Breakers
05.2017 - 08.2018

Bachelor of Science - Communication and Marketing

Florida Institute of Technology

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Lauren Stewart