LAUREN STEWART
Smyrna,SC
Summary
Dynamic and results-oriented professional with extensive experience at CRASH CHAMPIONS COLLISION REPAIR, excelling in customer service and office administration. Demonstrated ability to exceed service goals through effective complaint resolution and team collaboration. Skilled in Microsoft Office and adept at multitasking, consistently enhancing customer satisfaction and driving sales growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
CRASH CHAMPIONS COLLISION REPAIR
ROCK HILL, SC
02.2024 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Oversaw warranty counseling process to manage expense controls.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Office Administrator
Caliber Collision
Rock Hill, South Carolina
06.2023 - 02.2024
- Scheduled appointments for senior management team members using Outlook calendar system.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Greeted visitors warmly upon arrival at the office premises.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Education
High School Diploma -
BLACKSBURG HIGH SCHOOL
Blacksburg, SC05-2020
Skills
- Complaint resolution
- Scheduling
- Account updating
- 10-key
- Record preparation
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Call escalation
- Refunds processing
- Credit card payment processing
- Email management
- Microsoft office expertise
- Strong teamwork
- Complaint handling
- Microsoft outlook
- Refund management
- Punctuality and reliability
- Active listening
- Product sales
- Stress management
- Money handling
- De-escalation techniques
- Live chat support
Timeline
Customer Service Representative
CRASH CHAMPIONS COLLISION REPAIR
02.2024 - Current
Office Administrator
Caliber Collision
06.2023 - 02.2024
High School Diploma -
BLACKSBURG HIGH SCHOOL
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