Summary
Overview
Work History
Education
Skills
ADDITIONAL ATTRIBUTES
Certification
Timeline
1a
Lauren Still

Lauren Still

Buford,Georgia

Summary

Dynamic individual with hands-on experience in medical field, office administration, and team management with a talent for navigating challenges. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and furthering professional skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Team Lead Manager

Taqueria Tsunami
09.2023 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Paralegal / Administrative Support

R. J. Pierce Law Group
03.2021 - 03.2023


  • Remote administrative support position and docket management.
  • Client management and deadline maintenance.
  • Opinion letter review.
  • Reduced attorney workload by researching and updating motions on USPTO.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.

Optometrist Assistant / Scribe

Elan Eye Care
08.2017 - 05.2018


  • Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
  • Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Chiropractor Assistant / Office Administrator

Hamilton Mill Family Complete Care
09.2015 - 08.2017


  • Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
  • Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
  • Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.

Customer Service Representative I

Lexis-Nexis
12.2014 - 10.2015


  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Mailroom support

Corporate Inspection / Quality Analyst

Carter's Distribution Center
06.2014 - 11.2014
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

Administrative Assistant

Timberridge Builders
02.2012 - 06.2014
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
  • Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
  • Processed invoices and expenses to facilitate financial management.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

CPI Specialist / Verifications Analyst

Assurant, Inc.
02.2005 - 01.2012


  • Managed high-volume caseloads efficiently, prioritizing tasks based on level of urgency or complexity.
  • Conducted thorough research to validate the authenticity of documents, ensuring compliance with industry standards.
  • Coordinated with external agencies as necessary to gather additional information required for successful verifications.
  • Mitigated risk by promptly addressing any identified issues or concerns related to document validation or processing timelines.

Airman U.S. Service Member

US Navy
05.2003 - 12.2004
  • Performed administrative duties to NAS Chaplain
  • Remained current with training and sought new training opportunities to further personal growth.
  • Enhanced teamwork among military personnel through the implementation of team-building activities and exercises.
  • Streamlined administrative processes by implementing efficient filing systems and organizational procedures.
  • Responded proactively and positively to rapid change.
  • Received recognition for serving during a time of war, National Defense Service Medal
  • Received National Defense Service Medal and Honorable Medical Discharge

Education

Bachelor of Science - Business Administration

University of Phoenix
Atlanta, GA

Certification - Pest Control

UGA (Extension of Gwinnett)
Lawrenceville, GA

Certification - Pest Control

UGA (Extension of Gwinnett)
Lawrenceville, GA

Dental Assistant Certification -

Georgia Academy of Dental Learning
Alpharetta, GA

High School Diploma -

Apalachee High School
Bethlehem, GA
05.2003

Skills

  • Attention to detail
  • Positive attitude
  • Conflict resolution
  • Coaching and mentoring
  • Health code compliance
  • Food safety (ServSafe Certified)
  • Medical terminology
  • Staff management
  • Customer service
  • Time management
  • Data entry

ADDITIONAL ATTRIBUTES

  • Detail oriented
  • Organized
  • Responsible
  • Reliable
  • Strong communication skills
  • Teachable
  • Creative

Certification

  • Certified Pest Control Technician
  • Certified Dental Assistant
  • ServSafe Certified

Timeline

Team Lead Manager

Taqueria Tsunami
09.2023 - Current

Paralegal / Administrative Support

R. J. Pierce Law Group
03.2021 - 03.2023

Optometrist Assistant / Scribe

Elan Eye Care
08.2017 - 05.2018

Chiropractor Assistant / Office Administrator

Hamilton Mill Family Complete Care
09.2015 - 08.2017

Customer Service Representative I

Lexis-Nexis
12.2014 - 10.2015

Corporate Inspection / Quality Analyst

Carter's Distribution Center
06.2014 - 11.2014

Administrative Assistant

Timberridge Builders
02.2012 - 06.2014

CPI Specialist / Verifications Analyst

Assurant, Inc.
02.2005 - 01.2012

Airman U.S. Service Member

US Navy
05.2003 - 12.2004

Bachelor of Science - Business Administration

University of Phoenix

Certification - Pest Control

UGA (Extension of Gwinnett)

Certification - Pest Control

UGA (Extension of Gwinnett)

Dental Assistant Certification -

Georgia Academy of Dental Learning

High School Diploma -

Apalachee High School

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Lauren Still