LAUREN STILTNER
Lexington,SC
Summary
Director of Operations with a proven track record in enhancing productivity and streamlining task execution. Expertise in strategic planning, process optimization, and leading high-performing teams. Strong communication and problem-solving skills facilitate effective operations management across various organizational levels.
Overview
9
9
years of professional experience
Work History
Director of Operations
Handpicked
Columbia, SC
07.2021 - Current
- Supervised daily operations at HandPicked, Inc., ensuring effective administration and exceptional service.
- Championed team leadership initiatives, fostering strong staff management and sales excellence.
- Orchestrated buying strategies to optimize merchandising and uphold brand integrity with corporate objectives.
- Developed training programs to enhance staff skills and operational knowledge.
- Created policies and procedures that improved workflow efficiency.
- Resolved customer service issues promptly, maintaining high customer satisfaction levels.
- Analyzed financial data to inform cost-saving initiatives and strategic decisions.
- Promoted products, expanding customer base and increasing market share.
Assistant Manager
Handpicked
Irmo, SC
12.2018 - 07.2021
- Consistently achieved daily sales goals while maximizing profitability.
- Researched and implemented innovative promotional strategies to enhance company visibility.
- Delivered training and support for new and existing employees, enhancing team performance.
- Ensured seamless operations through regular communication with headquarters and staff.
- Oversaw store opening and closing procedures to maintain operational integrity.
- Managed bank deposits, balanced point of sale drawers, and processed inventory transfers efficiently.
- Provided customer-focused service to strengthen relationships and attract new clients.
CUSTOMER SERVICE REPRESENTATIVE
Amazon
Remote
08.2018 - 02.2019
- Delivered customer-focused service, assisting with diverse requests and resolving issues promptly.
- Conducted product demonstrations while maintaining up-to-date knowledge of inventory.
- Communicated updates and issues effectively with customers, coworkers, and headquarters.
- Created cases for damaged or lost packages, ensuring thorough documentation.
- Followed up with customers to confirm issue resolution and foster positive relationships.
- Researched customer inquiries regarding products and services to provide accurate information.
- Collaborated with customer service teams and other departments to resolve technical issues.
FASHION CONSULTANT
Handpicked
Irmo, SC
10.2018 - 12.2018
- Assisted customers in locating products and addressing inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Collaborated with team members to ensure a welcoming shopping environment.
- Organized merchandise displays to enhance product visibility and appeal.
- Provided feedback to management on customer preferences and trends.
INTERN
State Farm- Terri Brock Office
Irmo, SC
05.2017 - 08.2017
- Boosted customer retention through proactive engagement strategies.
- Directed customers to appropriate agents for policy-related assistance.
- Maintained regular communication with current and potential clients via phone, email, and mail.
- Identified new business opportunities by promoting additional services.
- Collaborated with team members to generate ideas and organize meetings.
- Supported office agents by completing various tasks as needed.
SALES REP INTERN
South By Sea
Seattle, WA
05.2016 - 08.2017
- Worked with customers to decide on items and designs that will be best for what they are looking for.
- Worked with account managers and designers to communicate what the customer wants, any issues with orders and helping to fix those issues.
- Communicated and worked alongside with headquarters of any issues that are beyond account managers or designers' capabilities.
Education
Bachelor of Science - Business Administration And Management
WINTHROP UNIVERSITY
Rock Hill, SC05-2018
Skills
- Microsoft 365 proficiency
- Team leadership
- Adobe Creative Suite
- Communication skills
- Customer service excellence
- Administrative oversight
- Business marketing strategies
- Analytical thinking
- Mentoring and training
- Client relationship management
References
References available upon request.
Timeline
Director of Operations
Handpicked
07.2021 - Current
Assistant Manager
Handpicked
12.2018 - 07.2021
FASHION CONSULTANT
Handpicked
10.2018 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
Amazon
08.2018 - 02.2019
INTERN
State Farm- Terri Brock Office
05.2017 - 08.2017
SALES REP INTERN
South By Sea
05.2016 - 08.2017
Bachelor of Science - Business Administration And Management
WINTHROP UNIVERSITY
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