Lauren Stokes
Boyne City,MI
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Highly skilled in high productivity and efficient task completion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Excel at communication, teamwork, and adaptability, ensuring smooth workflow and project success.
Overview
9
9
years of professional experience
Work History
Stonemason
Stokes Concrete
Boyne City, MI
10.2020 - Current
- Laid building materials such as ceramic tile, bricks, concrete blocks and glass blocks using mortar or other substances to join.
- Used a variety of tools including chisels, hammers, grinders and saws to shape stones accurately.
- Repaired or altered structural and superficial damage to various masonry work and surfaces.
- Calculated mixture ratios, angles and square footage to determine materials needed and plan layouts.
Dockworker
Harborage Marina
Boyne City, MI
05.2018 - 09.2024
- Resolved conflicts between customers over issues such as docking space availability or payment disputes.
- Activated fuel pumps to provided fill fueling services on vehicles
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Maintained accurate records of customer information including boat registration numbers and contact information.
- Coordinated with staff members in order to ensure that all customer requests were handled promptly and correctly.
Dog Daycare Attendant
Dogs World North
Boyne City, MI
07.2016 - 03.2018
- Delivered excellent service to pet owners to drive repeat business.
- Maintained clean and orderly play yards, kennels and cages.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Facilitated socialization exercises to improve dog interactions and reduce anxiety.
- Created an enjoyable atmosphere for all guests through positive reinforcement techniques.
Education
High School Diploma -
Boyne City High School
Boyne City, MISkills
- Collaboration
- Customer service
- Crisis and conflict management
- Positive
- Power tool proficiency
- CPR certified
- OSHA certified
Timeline
Stonemason
Stokes Concrete
10.2020 - Current
Dockworker
Harborage Marina
05.2018 - 09.2024
Dog Daycare Attendant
Dogs World North
07.2016 - 03.2018
High School Diploma -
Boyne City High School