LAUREN STOVALL
Lubbock
Summary
Dynamic veterinary professional with over five years of experience supporting high-volume clinical teams. Proven strengths in specialty diagnostics, critical care, emergency medicine, workflow optimization, and staff development. Expertise in designing comprehensive onboarding and phase-training systems, as well as creating clinical documentation that enhances operational efficiency. Committed to collaborating with veterinarians to elevate point-of-care delivery and enrich the client experience.
Overview
8
8
years of professional experience
Work History
Diagnostic Technical Specialist
Zoetis Diagnostics
West Texas & New Mexico Territory
10.2023 - Current
- Provide technical support to veterinary teams on diagnostic testing workflows, including specimen collection/handling, test selection, quality control, and troubleshooting.
- Troubleshoot diagnostic instrument and assay issues; document cases, identify root causes, and coordinate next steps/escalations to drive timely resolution and customer satisfaction.
- Deliver live/virtual customer training on best practices, SOPs, and efficient clinic workflows to improve consistency and reduce repeat issues.
- Create and maintain technical documentation (job aids, FAQs, SOPs) to standardize guidance and enable scalable onboarding and education.
- Partner cross-functionally to support accounts across the territory and improve the end-to-end customer experience.
Manager
Live Oak Animal Hospital
Lubbock, TX
03.2021 - Current
- Educate and mentor technicians from entry-level to advanced roles through phase-training systems, hands-on training, and continuing education.
- Design onboarding training programs, technician resources, and clinical documents aligned with practice mission and standards of care.
- Collaborate with veterinarians to develop and standardize point-of-care workflows across practices.
- Coordinate daily administrative and closing duties, safety protocols, hiring, and performance evaluations.
Veterinary Technician
Live Oak Animal Hospital
Lubbock, TX
02.2018 - 03.2021
- Advocated for patient care and client education through effective communication, conflict resolution, time management, and leadership.
- Assisted with medical treatment and surgical operations; monitored behavior and conditions for 30–60 hospitalized patients daily.
- Facilitated in-house diagnostics, reference laboratory submissions, radiology, CT, endoscopy, venipuncture, and accurate medical record maintenance.
- Selected for leadership responsibilities including shift leader, senior technician, and treatment department supervisor.
Education
University Studies - Organizational Leadership, Integrative Studies in Health Sciences, Creative Media
Texas Tech University
01-2024
Skills
- Specialty Diagnostics (in-house reference lab)
- Radiology
- CT
- Endoscopy
- Venipuncture
- Critical Care & Emergency Medicine
- Hospitalized Patient Monitoring
- Surgical Assistance
- Training & Employee Development
- Onboarding Program Design
- Mentorship
- Team Leadership
- Clinic Operations
- Safety Protocols
- Client Communication
- Conflict Resolution
- Workflow Optimization
- Clinical Documentation
- Project Management
Accomplishments
2025 Sales Quota Achiever
Timeline
Diagnostic Technical Specialist
Zoetis Diagnostics
10.2023 - Current
Manager
Live Oak Animal Hospital
03.2021 - Current
Veterinary Technician
Live Oak Animal Hospital
02.2018 - 03.2021
University Studies - Organizational Leadership, Integrative Studies in Health Sciences, Creative Media
Texas Tech University
CSU VetCE - Endoscopy
16.0 HR Course