Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Stover

Roanoke

Summary

I am actively growing within Fidelity to provide the highest quality client service, create a positive atmosphere, and continuously strive for internal career growth. With my current educational and work background, I hold strong skills in team collaboration, communication and building strong client relations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Talent Acquisition Scheduling Partner

Fidelity Investments
12.2024 - Current

Supported Fidelity Talent Souce in the sourcing, scheduling and hiring processes of contract tech roles.


Collaborated with various internal and external partners including FTS recruiters, hiring managers and vendors.


Partnered with Randstad, Beacon Hill, MasTechDigital, HclGlobal, and KForce to smoothly schedule candidates.


Heavily utilize excel to track the hiring process and schedule of hiring managers and candidates.


Transaction Processing Representative

Fidelity Investments
07.2024 - 12.2024
  • Performed quality control checks on transfer of assets to ensure accuracy before processing.
  • Followed established security protocols when handling sensitive information.
  • Reviewed incoming documents for accuracy, completeness, and compliance with regulations.

Customer Relationship Advocate

Fidelity Investments
05.2024 - 07.2024
  • Allocated work and personal time towards preparation for FINRA licensing exams.
  • Gained in-depth knowledge of the financial industries framework and regulations.
  • Contributed valuable support to my cohort group.

Branch Office Manager

Edward Jones
10.2023 - 05.2024
  • Support a level 10 Financial Advisor in achieving branch goals by prospecting internally and externally, and proposing new branch approaches.
  • Maintained current and new client accounts, processed estates & TOAs.
  • Received firm wide recognition for achieving highest customer service feedback.
  • Organize branch meetings, client events, informational web-conferences, scheduling for all clients.
  • Developed marketing materials such as brochures, flyers, banners, for promotional campaigns.

Administrative Hospitality Coordinator

7a Ranch Resort
04.2023 - 09.2023
  • Worked closely with management team to ensure smooth operations throughout shifts
  • Trained new staff members on hospitality industry policies, procedures and best practices
  • Demonstrated excellent communication skills when dealing with customers, employees, supervisors and vendors
  • Provided exceptional customer service to guests during their stay.

Registered Behavioral Therapist

Action Behavior Center
12.2022 - 04.2023
  • Developed individualized treatment plans utilizing evidence-based practices such as Applied Behavior Analysis and Positive Behavior Intervention Supports
  • Collaborated closely with families, teachers, and other professionals to ensure successful implementation of interventions.

Education

Bachelor of Arts (B.A.) in Clinical Psychology -

Texas State University
San Marcos, Texas
12.2022

Skills

  • Customer Service
  • Talent Acquisition
  • Hospitality
  • Maintaining Strict Confidentiality
  • Branch Management
  • Maintaining Office Records
  • Guest relations

Certification

Registered Behavioral Therapist

Timeline

Talent Acquisition Scheduling Partner

Fidelity Investments
12.2024 - Current

Transaction Processing Representative

Fidelity Investments
07.2024 - 12.2024

Customer Relationship Advocate

Fidelity Investments
05.2024 - 07.2024

Branch Office Manager

Edward Jones
10.2023 - 05.2024

Administrative Hospitality Coordinator

7a Ranch Resort
04.2023 - 09.2023

Registered Behavioral Therapist

Action Behavior Center
12.2022 - 04.2023

Bachelor of Arts (B.A.) in Clinical Psychology -

Texas State University