LAUREN STRICKLAND
Clayton,North Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Fitness Manager
Fit4Life
09.2023 - 01.2024
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired personal trainers, offering insight into job duties and providing positive feedback on work.
- Supported sales efforts by providing prospective members with detailed information on membership packages and fitness programs.
Personal Trainer
Fit4Life
09.2023 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
Customer Service Representative
Rosti
02.2022 - 09.2023
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Updated account information to maintain customer records.
Engineering Administrator
Rosti
03.2023 - 09.2023
- Prepared, checked, and coordinated documentation to support component design and application.
- Presented project information and status updates to customers and fielded concerns.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Coordinated engineering team for projects in commercial and industrial development.
Owner/Operator
SinclairSands
03.2016 - Current
- SinclairSands is a business that I started at home when I was in high school to have some extra income in my free time
- Through Etsy, Facebook, and Instagram, I sell monogrammed glasses/tumblers, decals, and many other types of drinkware
Server
Bahama Breeze Island Grille
05.2023 - Current
Manager
Dairy Queen
05.2018 - 08.2022
- Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Reviewed and resolved differences between accounting information and the cash drawer
- Controlled costs to keep business operating within budget and increase profits.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and motivated employees to be productive and engaged in work.
Team Member
Dairy Queen
03.2016 - 05.2018
Education
Bachelor of Science - Business Administration, Finance
North Carolina State University
Raleigh, NC12.2022
Associate of Arts - Business Administration
Johnston Community College
05.2020
Skills
- Goal-Oriented
- Multitasking Strengths
- Staff Management
- Business Planning
- Exercise Program Design
- Team Collaboration
- Sales Strategies
- Member Retention
- Scheduling Processes
Affiliations
Phi Theta Kappa Member
National Society of Leadership and Success Member
Certification
- Certified Nutrition Coach
Timeline
Assistant Fitness Manager
Fit4Life
09.2023 - 01.2024
Personal Trainer
Fit4Life
09.2023 - Current
Server
Bahama Breeze Island Grille
05.2023 - Current
Engineering Administrator
Rosti
03.2023 - 09.2023
Customer Service Representative
Rosti
02.2022 - 09.2023
Manager
Dairy Queen
05.2018 - 08.2022
Owner/Operator
SinclairSands
03.2016 - Current
Team Member
Dairy Queen
03.2016 - 05.2018
Bachelor of Science - Business Administration, Finance
North Carolina State University
Associate of Arts - Business Administration
Johnston Community College
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