Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Training Assistant
Afni Inc, Verizon
08.2020 - Current
Used surveys, focus groups and interviews to assess and determine training needs.
Prepared materials for skills development classes.
Developed and implemented training programs related to customer service and account needs.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Event Coordinator
Hollywood Connection
04.2018 - 05.2020
Coordinated schedules and timelines for events.
Managed event logistics and operations.
Brainstormed and implemented creative event concepts and themes.
Managed administrative logistics of events planning, event booking, and event promotions.
Consulted with customers to determine objectives and requirements for events.
Shift Manager
Zaxbys Resturant
07.2017 - 04.2018
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Scheduled staff to establish adequate coverage during peak business hours.
Education
Paralegal Certification - Paralegal Studies
Auburn University
Auburn, AL
11.2023
Associate of Science - Criminal Justice
Chattahoochee Valley Community College
Phenix City, AL
05.2023
Skills
Coordinating Workshops
Digital Technology
Business Correspondence
Training Materials and Documentation
Performance Measurement
Data Entry
Business Operations
Microsoft Office
Accomplishments
TestOut Pro certified- proficient in all microsoft 365 applications.