Lauren Strong
Pensacola,FL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Service Rep
Summit Arthritis and Infusion, Dr. Ellen McKnight
08.2025 - Current
- Answering incoming calls and making outgoing calls to confirm appointments, get insurance information, set up new patients, and getting general patient information
- Checking patients in and out, including cancelling and/or rescheduling current appointments and confirming on file information
- Taking payments which includes co-pays, co-insurances, infusions, injections, late fees, document fees, and self-payments
- Confirming patient insurances each week and month
- Scanning in and uploading patient documents including labs, x-rays, orders, referrals, prescription lists, and any pertinent documents to their patient account
Aftercare Teacher/Teacher's Aide
Marcus Pointe Christian School
08.2024 - 08.2025
Scheduling Dispatcher
Meraki Solar
02.2023 - 05.2023
- Schedule homeowners solar installation appointments, schedule work orders pertaining to panel removal and panel reinstallation, schedule work orders where crews are needed
- Conduct courtesy calls to homeowners within 48 hours of appointment times
- Make calls/texts to homeowners to update them on the status of their appointment for that day (ex. Letting them know when their installation is complete / if another day is needed for installation)
- Conduct courtesy calls to homeowners within 48 hours of appointment times
- Review all appointments for accurate information
Scheduling Specialist/Manager
Meraki Solar
07.2022 - 02.2023
- Oversee scheduling of all solar projects, panel removals, panel re-installations, and work orders
- Coordinate equipment and crew availability to schedule installations
- Work with Project Managers and Field Managers to ensure each job is ready for installation
- Contact customers for scheduling of installations and confirmations 48 hours before appointment
- Reach out to customers to confirm completion of installation or to confirm the crew needing another day to complete
- Review each and every appointment scheduled to ensure that the information is correct and matches what we have in our system
- Oversee my employees by making sure their work is completed and reviewed
- Meeting weekly with Management and Leadership to ensure each department is progressing and implementing necessary changes
Sales Support Advocate/Team Mentor
Meraki Solar
02.2021 - 06.2022
- Achieved Team Mentor/Supervisor within 4 months of employment
- Assisted sales reps with on-boarding new clients, setting up their accounts, sending required documents, and reaffirming their purchase and information
- Handled customer questions, requests, and concerns such as checking and comparing production for their solar panels, general solar information
- Assisted in training new employees, including creating training materials and distributing them to team
- Assigned special projects from management including requests or approvals
- De-escalated escalated calls from customers
- Created meetings for updating team members on new information
- Produced various documents for tracking information or schedules
Equity Loan Processor
Navy Federal Credit Union
10.2020 - 02.2021
- Assigned loan applications, and started contacting member(s) regarding documentation needed to process and close their loan
- Requested documents from various businesses to achieve said completion
Mortgage Support Assistant
Navy Federal Credit Union
01.2020 - 10.2020
- Ordered title, flood, insurance, employment, tax, and other various documents per processors request for members who are purchasing or refinancing homes
- Followed up with company's for verification that all documents were received
- Reviewed order outs from incoming contracted employees
- Created documents pertaining to members loan applications and sent them to various third parties for verification/information
- Assisted in training new employees
Education
B.S. - Business with Sport Management Concentration
Pensacola Christian College
Pensacola, FL12.2019
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Data entry proficiency
Timeline
Patient Service Rep
Summit Arthritis and Infusion, Dr. Ellen McKnight
08.2025 - Current
Aftercare Teacher/Teacher's Aide
Marcus Pointe Christian School
08.2024 - 08.2025
Scheduling Dispatcher
Meraki Solar
02.2023 - 05.2023
Scheduling Specialist/Manager
Meraki Solar
07.2022 - 02.2023
Sales Support Advocate/Team Mentor
Meraki Solar
02.2021 - 06.2022
Equity Loan Processor
Navy Federal Credit Union
10.2020 - 02.2021
Mortgage Support Assistant
Navy Federal Credit Union
01.2020 - 10.2020
B.S. - Business with Sport Management Concentration
Pensacola Christian College