Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lauren Stroud

Summary

Dynamic cosmetologist owner and operator and former Associate Manager at Ulta Beauty Inc. with expertise in business marketing and customer relations. Proven track record of enhancing operational efficiency and increasing revenue through exceptional service and relationship building. Skilled in financial management and committed to delivering outstanding results while fostering a positive client experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Owner/Operator Cosmetologist

Self-employed
10.2017 - Current
  • Consulted with clients to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair and eyelash extension services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Increased revenue through effective customer service and inventory management.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Used social media platforms to promote salon and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Associate Manager of People

Ulta Beauty Inc.
10.2014 - 12.2017
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees.
  • Mentored and supported employees to create strong workplace culture.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Front Office Manager

Concentra Urgent Care
05.2013 - 09.2014
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

BBA - Organizational Behavior And Human Resource Mgmt

University of North Texas
Denton, TX
05-2011

Texas Professional Operator License in Cosmetology - Cosmetology

Baldwin Beauty School
Austin, TX
10-2017

Skills

  • Social media control
  • Business marketing
  • Customer relations
  • Hiring and staffing
  • Relationship building
  • Small business operations
  • Service quality assurance
  • Human resource management
  • Financial management
  • Accounting expertise
  • Regulatory compliance
  • Business management

Certification

  • Licensed Cosmetology Operator - 2017 to Present

Languages

English
Native or Bilingual

Timeline

Owner/Operator Cosmetologist

Self-employed
10.2017 - Current

Associate Manager of People

Ulta Beauty Inc.
10.2014 - 12.2017

Front Office Manager

Concentra Urgent Care
05.2013 - 09.2014

BBA - Organizational Behavior And Human Resource Mgmt

University of North Texas

Texas Professional Operator License in Cosmetology - Cosmetology

Baldwin Beauty School

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Lauren Stroud