Lauren Sullivan
Cle Elum,WA
Summary
Seasoned business owner with 15 years of experience looking to continue career in administration, accounts receivable and payable. Hardworking and reliable. Focused on going above and beyond to support team and serve customers. Offering top notch customer service abilities and motivated to continue to learn and grow in this field. Skilled team player with strong organizational and multitasking skills. Works well independently as well as on a team. Proficient data entry and able to learn new systems and software quickly.
Overview
14
14
years of professional experience
Work History
Administrator
Encompass Engineering and Surveying
Cle Elum, WA
04.2024 - Current
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Managed office supplies inventory and placed orders when necessary.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Processed payroll information according to established guidelines.
- Answered incoming calls and responded to customer inquiries.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Prepared and processed payroll.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Handled high-volume invoice processing with minimal supervision.
Spa Therapist
Suncadia Resort
Cle Elum, WA
04.2021 - 06.2023
- Scheduled initial appointments and follow-ups to accommodate time conflicts and promote service retention.
- Presented warm, gracious and professional persona towards guest and co-workers.
- Continued education to learn advanced techniques for increased service competency.
- Documented all client intake data and used as reference for continued service planning.
- Managed high volume client base in professional atmosphere with consistent positive feedback.
- Built repeat client base by delivering tailored service to each customer.
- Remained calm, composed and polite to deescalate aggressive customer behavior.
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
Owner
Tangles Hair Design
Cle Elum, WA
09.2010 - 08.2019
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Developed policies and procedures for the organization.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Performed data entry tasks as required.
- Identified, corrected, and reported data entry errors.
- Perform data entry and maintain billing records.
Education
Cosmetology -
Bluestone Cosmotology Academy
Ellensburg, WA05-2009
High School Diploma -
Service High School
Anchorage, AK06-2002
Skills
- Exceptional organizational skills
- Computer knowledge
- Operations management
- Time management
- Oversee administrative functions
- Excellent customer service and support
- Accounts payable
- Billing resolution
- Payroll administration
- Data entry
- Payroll processing
Timeline
Administrator
Encompass Engineering and Surveying
04.2024 - Current
Spa Therapist
Suncadia Resort
04.2021 - 06.2023
Owner
Tangles Hair Design
09.2010 - 08.2019
Cosmetology -
Bluestone Cosmotology Academy
High School Diploma -
Service High School
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