Lauren Sweeney
Tucson,AZ
Summary
Driven Technology Specialist with 6+ years of experience in software/hardware implementation, system administration, maintenance and end user training. Proven history of managing complex infrastructures and data center operations. Well-versed in business application problem-solving and dedicated to providing the best service possible. Skilled at troubleshooting, communication and collaboration.
Overview
20
20
years of professional experience
Work History
IT Coordinator and Planner
Jersey College School Of Nursing
Tucson/Mesa, Arizona
01.2024 - Current
- Provided technical support to staff and students by troubleshooting hardware, software, and network issues.
- Installed and configured computer hardware operating systems and applications.
- Maintained inventory records of all computers issued to staff members.
- Created user accounts in Active Directory ensuring proper permissions were granted.
- Configured VPN connections allowing remote access to corporate networks.
- Set up email accounts for employees using Microsoft Exchange Server.
- Conducted research into emerging technologies that could improve the efficiency of business operations.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
IT Support Specialist
Cureatr
Tucson, AZ
07.2023 - 10.2023
- Supported hardware and software systems within Cureatr ensuring smooth operations and minimal downtime.
- Implemented and maintained computer systems, cloud-based solutions, networks, and software.
- Provided comprehensive support for Google Workspace, macOS, Windows, Slack and other Cureatr systems.
- Troubleshot problems and provided resolutions, effectively supporting the helpdesk team.
- Executed security and compliance strategies to safeguard organizational data and maintain regulatory compliance.
- Audited and implemented best practices in admin centers, optimizing system performance and efficiency.
- Managed user accounts, groups, and permissions to ensure appropriate access levels.
- Assisted in managing hardware inventory cycle, including staging, distribution, and recovery of equipment
- Communicated and collaborated across all departments, fostering effective teamwork and coordination.
- Monitored systems, ensuring user uptime and performing daily security and compliance tasks.
- Adapted to evolving technologies and industry trends to stay updated with the latest advancements.
Senior Asst. Field Tech. II /Asset Mgr. Specialist
DXC Technology
Tucson, AZ
03.2019 - 07.2023
- Led and facilitated Asset Management of all local assets totaling in the amount of over 3 million dollars
- Managed Key Risk Indicator (KRI) quarterly assessments and Equipment Pickups (EPC).
- Led Windows 10 migration of over 2,000 laptop devices
- Contact end users and administrators to coordinate computer deployment, asset relocation, and peripheral setups
- Used bootable media to initialize computers imaged and managed by SCCM
- Participated in asset analysis and rehabilitation
- Led project teams to implement deliver required
- Remote and onsite support provided to user with installation repair and servicing of systems and equipment
- Active directory implementation and removal for user accounts
- Provided on-site application support within our unclassified areas as needed
- Performs routine computer service installs, moves, and changes
- Develop and maintain relationships necessary for healthy Equipment pickups (EPC) and Key Risk Indicator (KRI) assessments
- Experience in deploying and managing integrated software applications in an enterprise environment, including server-based tools with database components
First Call Customer Care Collections/Job Coach Trainer
Citibank
Tucson, AZ
02.2018 - 03.2019
- Negotiate payment plans to resolve delinquencies with cardholders.
- Used a computerized ticketing system to gather information, for tracking and/or troubleshooting
- Participated in career development and skills training
- Achieved monthly repayment and service targets
Technical Client Service Representative I
Vinsolutions
Mission, KS
01.2017 - 10.2017
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Configure monitor, and maintain email applications or virus protection software
- Installed ADOBE, software, among many others, modified and repaired hardware and resolved technical issues
- Perform data backups and disaster recovery operations
- Perform system reimages/restores
3rd Psyop Bn. Lithographer/ DTS Administrator
United States Army, Ft. Bragg, NC
Fayetteville, NC
06.2004 - 06.2012
- Assembled and issued required documentation, such as tickets, travel insurance policies, and itinerary requirements
- Provided clients with assistance in preparing required travel documents and forms
- Computed fares and fees, using schedules, rate books, and computers
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZAssociate of Arts - Information Technology
University of Phoenix
Tempe, AZHigh School Diploma -
Paseo Academy of Fine & Performing Arts
Kansas City, MOSkills
- Configuration Management
- Customer Service
- User Support
- Software Installation
- Application Support
- Technical Support
- MS Office Proficiency
- MS Office Suite (Office 365 etc)
- Servers: Windows 2007, 2016
- OS: Windows 7, 10, 11
- Active Directory: Daily functions, Administering, Maintaining
- Hardware Support: Lenovo/Dell laptops and desktops, HP laptops/ workstations
- Ticketing systems: ServiceNow, ResolveIT, Zendesk
- Security Applications: Windows Defender, Bitlocker
- Legacy, SCCM, Adobe
- Helpdesk support
- Internet, Intranet
- OsTicket
- Hardware Upgrades
- Slack
- Google Workspace
- Zendesk
- Cisco Anyconnect
Additional Information
- Previously held Secret Security Clearance
References
References available upon request.
Timeline
IT Coordinator and Planner
Jersey College School Of Nursing
01.2024 - Current
IT Support Specialist
Cureatr
07.2023 - 10.2023
Senior Asst. Field Tech. II /Asset Mgr. Specialist
DXC Technology
03.2019 - 07.2023
First Call Customer Care Collections/Job Coach Trainer
Citibank
02.2018 - 03.2019
Technical Client Service Representative I
Vinsolutions
01.2017 - 10.2017
3rd Psyop Bn. Lithographer/ DTS Administrator
United States Army, Ft. Bragg, NC
06.2004 - 06.2012
Bachelor of Science - Information Technology
University of Phoenix
Associate of Arts - Information Technology
University of Phoenix
High School Diploma -
Paseo Academy of Fine & Performing Arts
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