Lauren Swift
Waianae,HI
Summary
Friendly, positive, and reliable young woman offering unmatched customer service and workplace focus. Quick and accurate in basic math, typing, cash handling and card transactions with excellent multi-tasking aptitude. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores and is determined to lead and promote high levels of customer service and engagement efforts. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Open minded to constantly learning to the betterment of both the company and the customers.
Overview
4
4
years of professional experience
Work History
Server/Cashier
Mountain Magic Shave Ice
Waianae , Hawaii
07.2021 - 05.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases.
- Restocked Inventory for future food and drink preparation.
- Food and drink preparation.
- Maintaining store cleanliness and appearance.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Regularly Greeted over 100 patients per day.
- Completed inventory counts.
- Provided artistic views for customers' visual enjoyment by writing menus clearly and concisely.
- Provided the company with paintings and drawings as well as signs to add to the visual environment of the shop.
- Able to lift over 40lbs.
Crew Mate
Dolphin Star
Waianae, HI
06.2018 - 04.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared drinks, prepared meals, and collect payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained Passenger safety by being observant of ocean activity and elements.
- Took Photos of Passengers and presented printed pictures to them for purchase.
- Conducted and led safe snorkel and dive tours with passengers while showing them the ocean's environment.
- Conducted regular boat maintenance and safety procedures.
- Being observant over ocean wildlife for the benefit of providing scenery promised to passengers.
- Socializing and creating relationships with passengers to ensure their enjoyment on the tour.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Checked on dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Loaded food, dishes, and utensils aboard the designated food preparation areas on the boat.
- Able to lift over 40lbs.
Store Clerk
Tommy Hilfiger
Waipahu, HI
12.2017 - 03.2018
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
- Greeting and thanking customers upon arrival and departure.
- Maintaining store cleanliness.
- Able to lift over 40lbs
Contract Employee
American Medical Response, AMR
Aiea, Hawaii
04.2017 - 10.2017
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Identified and classified documents in chronological order.
- Used basic math as a key tool to organize documents.
- Maintaining Cleanliness and confidentiality.
- Able to lift over 40lbs.
Education
High School Diploma -
Hawaii Technology Academy
84-450 Mokuola St #200. Waipahu, HI 9679705.2018
Skills
- Work Task Prioritization
- Cash Register Operation
- Cooperative Attitude
- Inventory Stocking
- Customer Assistance
- Billing and Payment Processing
- Basic Math Functions
- Promoting Loyalty and Teamwork
- Stocking and Replenishing
- Janitorial Duties
- Waiting Tables
- Guest Flow
- Safety Policies and Procedures
- Creative Solutions
- Emergency Services
- Reading Comprehension
- Boat Handling
- Time Management
- Crisis Situations
- Safety Awareness
- Organizational Skills
- Office Supplies and Inventory
- Typing and Word Processing
- Materials Classification
- Paperwork Filing Management
- Clerical Support
- Alphabetical Organization
- Records Maintenance
- Photography
- Graphic design
- Social Media Management
- Retail Sales
- Web Design
- Digital Design
- Adobe Lightroom
- Personal Service
- Guest Services
Timeline
Server/Cashier
Mountain Magic Shave Ice
07.2021 - 05.2022
Crew Mate
Dolphin Star
06.2018 - 04.2019
Store Clerk
Tommy Hilfiger
12.2017 - 03.2018
Contract Employee
American Medical Response, AMR
04.2017 - 10.2017
High School Diploma -
Hawaii Technology Academy
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