Lauren Switzer
Macomb,IL
Summary
Spearheaded initiatives that enhanced customer satisfaction and operational efficiency at Rocky's Bar And Grill, demonstrating exceptional problem-solving abilities and adaptability. Skilled in team building and group instruction, committed to fostering professional growth and achieving organizational goals.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Teaching Assistant
St Paul Catholic School
09.2021 - 05.2023
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
General Manager of Operations
Rocky's Bar And Grill
05.2018 - 11.2020
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Princess Shoppe
12.2011 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Fashion Merchandising
Western Illinois University
Macomb, IL12-2015
Skills
- Maintaining safe environments
- Behavior Management
- Problem-solving abilities
- Multitasking
- Reliability
- Time management abilities
- Adaptability
- Team building
- Professionalism
- Group Instruction
Timeline
Teaching Assistant
St Paul Catholic School
09.2021 - 05.2023
General Manager of Operations
Rocky's Bar And Grill
05.2018 - 11.2020
Sales Associate
Princess Shoppe
12.2011 - 05.2018
Bachelor of Science - Fashion Merchandising
Western Illinois University
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