Lauren Szmik
Bellevue
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Willis Insurance Agency
04.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Loan Operations Representative
Firelands Federal Credit Union
06.2022 - 04.2023
- Reviewed loan agreements to enhance clarity and monitor compliance with requirements.
- Maintained strict confidentiality of bank records and client information.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted members by phone to resolve debit and credit card problems.
Professional Dog Groomer
Self Employed
06.2020 - 06.2022
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding grooming and pricing and cross-sold additional items.
- Removed undercoat buildup and conducted de-shedding on double-coated animals.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Bank Teller
Firelands Federal Credit Union
03.2012 - 06.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Placed orders for customer checks and verified starting numbers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts.
- Scanned and filed member documents.
Veterinary Technician
Lakeshore Veterinary Hospital
03.2011 - 03.2012
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Education
Associate of Applied Science - Veterinary Technology
Stautzenberger College
Maumee, OHSkills
- Customer service
- Active listening
- Relationship building
- Payment processing
- Professional telephone demeanor
- Prioritization
Personal Information
Title:
Timeline
Customer Service Representative
Willis Insurance Agency
04.2023 - Current
Loan Operations Representative
Firelands Federal Credit Union
06.2022 - 04.2023
Professional Dog Groomer
Self Employed
06.2020 - 06.2022
Bank Teller
Firelands Federal Credit Union
03.2012 - 06.2020
Veterinary Technician
Lakeshore Veterinary Hospital
03.2011 - 03.2012
Associate of Applied Science - Veterinary Technology
Stautzenberger College
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