Lauren Talamantez
Lodi,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Administrator
River Rock Fellowship
06.2021 - Current
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Accomplished multiple tasks within established timeframes.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Starbucks Team Lead
Target
06.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
Starbucks Shift Manager
Starbucks
03.2013 - 06.2020
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Bachelor of Science - Ethical Leadership And Development
New Hope Christian College
Eugene, Oregon12.2013
Skills
- Strategic Planning
- Office Management
- Personable and Approachable
- Attention to Detail
- Travel Coordination
- Administrative Support
- Relationship Development
- Data Confidentiality
- Time Management
- Verbal and Written Communication
- Conflict Management
- Client Relationships
Timeline
Administrator
River Rock Fellowship
06.2021 - Current
Starbucks Team Lead
Target
06.2020 - 07.2021
Starbucks Shift Manager
Starbucks
03.2013 - 06.2020
Bachelor of Science - Ethical Leadership And Development
New Hope Christian College
Similar Profiles
Marsai MasonMarsai Mason
Volunteer at The Rock FellowshipVolunteer at The Rock Fellowship
Riley RamirezRiley Ramirez
Student Volunteer at River Of Life Fellowship ChurchStudent Volunteer at River Of Life Fellowship Church
Nevaeh CarreonNevaeh Carreon
Barista at River Of Life Fellowship ChurchBarista at River Of Life Fellowship Church
Beatriz DelgadoBeatriz Delgado
Senior Administrative Clerk at CITY OF LODISenior Administrative Clerk at CITY OF LODI
Francisco Lopez SerranoFrancisco Lopez Serrano
Brickhouse Restaurant & Catering at GinoBrickhouse Restaurant & Catering at Gino