Summary
Overview
Work History
Education
Skills
Accomplishments
Cooking, and trying any new activities
Additional Information
Languages
Timeline
BusinessAnalyst
Lauren Tarrer

Lauren Tarrer

Lead Trainer
The Colony,TX

Summary

Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 15+ years of related experience conducting classroom and virtual training sessions. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.

Overview

25
25
years of professional experience

Work History

Lead Trainer

GSK Patient Assistance Program
05.2020 - Current
  • Lead Trainer as of May 2021 and have been instrumental in bringing our position back online due to absence of former trainers
  • Stepped into role by providing content and identifying teams training needs
  • Re-done call guide to ensure that PSR’s (Patient Services Reps) know and provide correct info to patients
  • Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 120 employees.
  • Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 120 employees.
  • I also have created AE training to also help PSR’s (Patient Services Reps) meet Clients expectations
  • I have also successfully trained contractor 10 groups to assist GSK PAP team with seasonal volume
  • I complete my tasks at more than satisfactory level
  • Implemented robust tracking systems to monitor employee progress throughout various stages of their training journey.
  • Created training schedules for trainees and presented weekly training programs.
  • Translated business needs into technical specifications and developed methods to integrate IT products and customize existing technology.
  • Developed and implemented lesson plans and teaching aids such as reference materials and videos.
  • Recruited, trained and mentored new instructors.
  • Established and maintained quality control standards.
  • Oversaw day-to-day functions of training department.
  • My program expertise has been helpful in identifying GSK PAP training needs
  • Provide one on one trainings
  • In addition to Training, I have also played a critical role in launching a new program
  • Participating with IT, and Senior Leadership we have successfully launched a new PAP program.

Exceptions Team & Team Captain

GSK Patient Assistance Program
08.2017 - Current
  • Delivered high-quality results on assigned projects by closely monitoring progress and addressing any issues promptly.
  • Enhanced team performance by implementing effective communication and collaboration strategies.
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Reduced errors in daily tasks through continuous process improvement initiatives and staff training sessions.
  • Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
  • Followed instructions from coaches to execute consistent and effective results.
  • Spearheaded weekly meetings with team members to address concerns, share updates, and discuss upcoming projects or goals.
  • Managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines consistently.

Exceptions TeaM Lead/Patient Acess Specialist

GSK Patient Assistance Program
08.2019 - 05.2021
  • Former Exceptions Team Lead who led team through FUSION migration
  • Spearheaded various projects, such as Med-D exception processing, and No-Go’s to keep program within its SLAs
  • Program expertise has been helpful in identifying GSK PAP training needs
  • Meet routinely with leadership to exchange information and clarify expectations, find issues in FUSION that have caused to continuously reach out to IT for solution
  • Looking for ways to improve program processes and collaborate with team members and leadership to accomplish goals.

City Council Member

Keep the colony Beautiful, The City of the colony city council
06.2015 - 06.2018
  • Managed online and print advertising budgets up to $20,000
  • Defined project and company vision, strategies and tactics
  • Researched, negotiated, implemented and tracked advertising and public relations activities
  • Evaluated and managed new strategic business opportunities
  • Expanded product and company recognition in the national press to support the sales and marketing teams
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups
  • Organized public appearances, lectures, contests and exhibits to increase public awareness.
  • Addressed constituent concerns promptly and efficiently by maintaining an accessible office staffed with knowledgeable professionals.
  • Increased government transparency by implementing open meeting policies and making critical information available online.
  • Encouraged inclusive policy-making through active outreach to diverse populations within the city limits.
  • Championed youth engagement initiatives, providing mentorship opportunities and access to civic participation for young community members.
  • Enhanced community engagement by organizing and hosting regular town hall meetings.
  • Promoted economic development by attracting new businesses and supporting local entrepreneurs.

Pharmacy Technician

Tom Thumb Pharmacy
02.1999 - 06.2016
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Collected co-payments or full payments from customers.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Managed opening and closing duties for pharmacy.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Entered and processed patients' prescriptions into internal system.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Education

Bachelor of Science - Vocational Rehabilitation Counseling

University of North Texas
Denton, TX
12.2009

Skills

  • Course Materials Development
  • Program Design
  • Leading seminars
  • Creative Solution Development
  • Program implementation
  • Management Consultation
  • Mentoring abilities
  • Compliance Training
  • Employee Onboarding
  • Curriculum Design
  • Corporate Training Programs
  • Training and mentoring
  • Class Scheduling

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team 165 staff members.
  • Achieved Sales Force interface through effectively helping with IT.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 50 in the development of Patient Assistance Programs.
  • Documented and resolved OVER 20+ IT Sales Force Issues which led to Better working CRM.

Cooking, and trying any new activities

I absolutely love cooking any new recipes and trying new ones. I challenge myself to may different "challenges" throughout the year. I achieve my culinary skills through food workshops, YouTube, the Cooking Channel, and trying things out myself. I take extreme pride when I help my children with perfecting new recipes. I absolutely love cooking and want to share it around my community. 

Additional Information

I am an extremely fast learner. I take to a new job fast, I know that there will be a small learning curve, and I am not afraid to ask questions to improve my experience. It is hard to ask for help sometimes, but ALWAYS is needed.

Languages

English
Native or Bilingual

Timeline

Lead Trainer

GSK Patient Assistance Program
05.2020 - Current

Exceptions TeaM Lead/Patient Acess Specialist

GSK Patient Assistance Program
08.2019 - 05.2021

Exceptions Team & Team Captain

GSK Patient Assistance Program
08.2017 - Current

City Council Member

Keep the colony Beautiful, The City of the colony city council
06.2015 - 06.2018

Pharmacy Technician

Tom Thumb Pharmacy
02.1999 - 06.2016

Bachelor of Science - Vocational Rehabilitation Counseling

University of North Texas

Similar Profiles

CREATE PROFILE
Lauren TarrerLead Trainer