Lauren Tatarouns
Billerica,MA
Summary
Results-driven Sales and Account Management professional with expertise in lead generation, client communication, and closing deals. Proven ability to build trust and resolve issues swiftly while maintaining organized account updates across teams. Experienced in client relationship management and social media support, with a focus on enhancing customer satisfaction and driving business growth.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Sales Agent Social Media Manager
Baystate Farm Direct FLowers
Wilmington, Massachusetts
09.2024 - Current
- Created content for social media channels.
- Coordinated account updates among sales, service, and support teams to ensure consistent client communication.
- Edited photos and videos for use on social media platforms.
- Posted updates on social media platforms about upcoming articles.
- Supported client account management and maintained daily customer communication.
- Coordinated account updates across sales, service, and internal support teams.
- Reviewed client needs and prepared tailored account recommendations.
- Scheduled follow-up calls and tracked open client requests.
- Resolved client questions and routed issues to appropriate teams.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Analyzed data to identify trends in customer behavior and preferences.
- Cultivated strong customer relationships through attentive service and personalized support.
- Processed inbound floral orders for timely delivery. for Baystate Farm Direct Flowers customers.
- Achieved or surpassed sales goals by applying effective closing techniques and understanding customer needs.
- Coordinated delivery details with the farm-to-door flower service team.
Taylor Florist
Assistant Manager
Billerica, Massachusetts
03.2018 - Current
- Created custom floral arrangements for weddings, funerals, and daily retail orders.
- Guided customers in selecting flowers, color palettes, and arrangement styles to enhance their experience.
- Delivered helpful customer service by guiding customers to suitable bouquets for needs.
- Communicated clearly with customers to gather arrangement type, occasion, date, time, and location details.
- Advised customers on flower pairings and greenery options to elevate satisfaction with their purchases.
- Prepared fresh flowers through trimming, hydration, and storage steps.
- Monitored inventory levels for stems, greens, vases, ribbons, and floral supplies to ensure availability.
- Coordinated order timing with delivery drivers and shop staff.
- Trained new florists on bouquet assembly and customer service.
- Photographed completed floral arrangements for promotional use.
- Planned floral arrangements for corporate events based on client specifications.
- Ordered flowers from wholesalers to keep required items available for customers.
- Built vendor relationships to obtain discounts on bulk purchases.
- Wrapped bouquets and prepared gift orders for pickup and delivery.
- Kept coolers, displays, and work areas clean and ready for shop presentation.
Education
Wedding Floral Design Expert - Wedding Florals
Floral Design Institute
Portland, OR01-2015
Certificate - Floral Design
Middlesex Community College
Bedford, MA05-2008
Bachelor of Arts - Communications
Worcester State University
Worcester, MA01-2004
Skills
- Social media strategy
- Content marketing strategy
- Social media marketing
- Sales strategy development
- Lead generation
- Client account oversight
- Sales pipeline management
- Sales follow-up
- Order fulfillment coordination
- Vendor management
- Client engagement initiatives
- Relationship management
- Problem solving and troubleshooting
- Communication strategies
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Sales Agent Social Media Manager
Baystate Farm Direct FLowers
09.2024 - Current
Taylor Florist
Assistant Manager
03.2018 - Current
Wedding Floral Design Expert - Wedding Florals
Floral Design Institute
Certificate - Floral Design
Middlesex Community College
Bachelor of Arts - Communications
Worcester State University