Lauren Templin

I manage a portfolio of accounts generating approximately $32M in revenue each year through integrated systems manufacturing. I am responsible for the day to day support and account management for large OEM customers in multiple vertical markets.  

●        Increased portfolio revenues by 34% year over year through effective program management and strategic business development.

●        Able to analyze and manage complex bill of materials to coordinate supply chain and manufacturing schedules for very lucrative OEM engagements.

●        Offer a “sensor to sunset” solution with the ability to manage product lifecycle from prototype to end of life.

●        Collaborate internally and work cross functionally to deliver a seamless customer experience.

●        Partner with multiple groups, including field sales, engineering, quality assurance, supplier marketing, purchasing, outside vendors and partners, and manufacturing coordinators.

As the program manager, I was responsible for coordinating with multiple groups to ensure that the customer's forecasted demand was delivered on time. 

  ●        Supported $45M customer portfolio through effective supply chain management and forecast responsibility

●        Built and maintained strong relationships with manufacturing companies and the forecast response group to effectively negotiate for product to ensure on-time delivery

●        Provided consistent and prompt assistance to meet customer requirements and bring resolution to customer concerns

●        Partnered in overall account management strategy to achieve growth expectations

●        Acted as liaison between customers, sales force, supply chain management, and warehouse personnel

●        Notable Awards: Employee of the Month March 2014, Team Spirit Award May 2014.

●        Targeted small businesses in a strategic sales region to present them with products from TCF Bank and American Express

●        Consistently surpassed my personal daily quota by as much as 50% by using a consultative sales approach

●        Evaluated customer needs to suggest the most valuable products and services ●        Stayed up to date with current marketing trends and strategies

●        Notable Awards: Employee of the month, September 2013.

●        Provided customer support for Sprint wireless customers reaching out with financial questions or concerns.

●        Identified problems and provided creative, customer-based solutions to maintain a high level of customer satisfaction.

●        Evaluated customer service contracts and usage patterns to suggest useful upgrades and services.