Lauren Tennant
Medical Office Receptionist/biller/coder/medial records
Pensacola,FL
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
21
21
years of professional experience
Work History
Front Desk Medical Receptionist/Biller/Coder/
Pace Blvd Family Practice
Pensacola, FL
05.2018 - Current
- Greeted patients, verified insurance information and collected copays.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Performed insurance verification, pre-certification and pre-authorization.
- Coordinated with third-party payers concerning authorization requests, coding changes, and payment disputes.
- Collected, posted and managed patient account payments.
- Maintained confidentiality on all patient record data.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Coded invoices properly based upon patient services and medical records.
- Submitted claims to insurance companies.
Patient Access Registration (emergency Dept)
sacred heart hospital
01.2014 - 01.2018
- Updated patient demographics and insurance information, collected insurance copays and deductibles, verified insurance.
Third Party payer representative
Sacred Heart medical group
01.2009 - 01.2014
- Billing/Follow up with insurance companies, worked reports, worked Explanation of Benefits (EOB)
customer service representative
Sacred heart hospital
01.2005 - 01.2009
- Answered phones, Processed Uncompensated Care applications for all Outpatient testing and procedures, Met with patients to help with concerns regarding Uncompensated Care benefits
Cashier
Sacred Heart Hospital
01.2004 - 01.2005
- Collected and posted patient payments, prepared money for bank deposits, ordered money from bank
Patient access representative
Sacred heart hospital
01.2003 - 01.2004
- Worked on-call in both Admitting and the Diagnostic Center, Admitted patients and registered patients for outpatient testing, Worked registration in the Emergency Department
Education
High School diploma -
Milton High School
01.1994
Skills
- Medical Terminology
- Appointment Scheduling
- HIPAA Guidelines
- Petty Cash Management
- Co-Payment Collection
- Front Desk Operations
- Electronic Medical Records
References
references are available on request.
Timeline
Front Desk Medical Receptionist/Biller/Coder/
Pace Blvd Family Practice
05.2018 - Current
Patient Access Registration (emergency Dept)
sacred heart hospital
01.2014 - 01.2018
Third Party payer representative
Sacred Heart medical group
01.2009 - 01.2014
customer service representative
Sacred heart hospital
01.2005 - 01.2009
Cashier
Sacred Heart Hospital
01.2004 - 01.2005
Patient access representative
Sacred heart hospital
01.2003 - 01.2004
High School diploma -
Milton High School
Similar Profiles
Ruthanna PowellRuthanna Powell
Family Dollar Sales Associate at Family Dollar - 106 W Central Blvd, Anadarko, OK 73005Family Dollar Sales Associate at Family Dollar - 106 W Central Blvd, Anadarko, OK 73005
Kajal PatelKajal Patel
Executive Assistant at Access to the Family and Hope Center Family PracticeExecutive Assistant at Access to the Family and Hope Center Family Practice
Kajal PatelKajal Patel
Administrative Intern at Access to the Family and Hope Center Family PracticeAdministrative Intern at Access to the Family and Hope Center Family Practice
Jaden TaylorJaden Taylor
Lead Construction Laborer at CC Edwards ConstructionLead Construction Laborer at CC Edwards Construction
Rachel Jeanette CooleyRachel Jeanette Cooley
Exceptional Student Education Teacher, Pre-K - 5th grade at Escambia County School DistrictExceptional Student Education Teacher, Pre-K - 5th grade at Escambia County School District