LAUREN TERRY
Oxford,FL
Summary
A Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Real Estate Sales Agent
Properties of The Villages
The Villages, FL
08.2021 - Current
- Developed relationships with customers by providing excellent customer service.
- Advised clients on the best options for buying or selling property.
- Negotiated contracts with customers to secure sales deals.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Maintained accurate records of all sales activities in the company's CRM system.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Assistant Store Manager
Walgreens
The Villages, FL
12.2016 - 08.2021
- Supervises customer service associates and designated hitters
- Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supports Store Manager with the overall operation of the store to achieve company deliverables. Assumes responsibilities of all store activities in the absence of the Store Manager.
- Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports, to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices.
- Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
- Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
- Accountable for improving overall customer service metrics.
Customer Service Associate
Walgreens
The Villages, FL
02.2014 - 12.2016
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Registers sales on assigned cash register while providing customers with courteous, fair, friendly, and efficient checkout service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.). And Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
Certified Service Trainer / Server
Red Lobster
The Villages, FL
02.2009 - 05.2014
- Conducted training with new servers, and oversaw the completion of opening and closing duties.
- Delivered exceptional, friendly, and fast service to a high volume of customers.
- Upsell to customers by suggesting additional menu items that enhance customers' experiences while increasing revenue.
- Upheld high sanitation and safety standards while delivering and serving food.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
Barista /Customer Service Representative
Barnes and Noble
The Villages, FL
09.2006 - 05.2012
- Made and served specialty coffee and tea beverages.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean and sanitized workstation and complied with health and safety guidelines.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Cleaned and restocked work and dining areas, emptied trash, and sanitized equipment and utensils.
- Prepared sandwiches and baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers.
Education
High School Diploma -
The Villages Charter High School
The Villages05.2007
Skills
- Customer Service and Assistance
- Workforce Development
- Sales Follow-up
- Cash management
- Problem solving
- Recruitment Strategy Development
- Inventory Control
- Visual Merchandising
- Effective Prioritization
Certification
Licensed Real Estate Agent
Florida Pharmacy Technician License
References
References available upon request.
NOTABLES
- Grand marshal of worlds largest golf cart parade.
- Selected by school administration to be ambassador for Governor Jeb Bushs visit to dedicate Villages Charter School.
- Selected numerous times to represent The Villages athletic department to participate in Villages Booster Club meetings.
- Team lead for charity fundraising events including American Heart Association, American Diabetes Association, Red Nose Foundation, Ronald McDonald Association
- Walgreens Hiring Committee for The Villages District
- Point person for the Covid Testing pilot location
Timeline
Real Estate Sales Agent
Properties of The Villages
08.2021 - Current
Assistant Store Manager
Walgreens
12.2016 - 08.2021
Customer Service Associate
Walgreens
02.2014 - 12.2016
Certified Service Trainer / Server
Red Lobster
02.2009 - 05.2014
Barista /Customer Service Representative
Barnes and Noble
09.2006 - 05.2012
High School Diploma -
The Villages Charter High School
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