Lauren Theodore
Charlotte,NC
Summary
Proven to enhance guest experiences and sales through exceptional service and upselling techniques at Mama Ricotta's Restaurant, I bring strong multitasking abilities and a warm, engaging personality. Leveraging hospitality expertise and POS system proficiency, I excel in fast-paced environments, consistently fostering positive customer relationships and team collaboration.
Overview
10
10
years of professional experience
Work History
Server
Mama Ricotta's Restaurant
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
The Waterman Fish Bar
04.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Design Assistant
Strathmore Floors-design-cabinets
02.2021 - 03.2022
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Enhanced design project efficiency by streamlining communication between team members and clients.
- Ordered samples from vendors to handle presentation creation activities.
- Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
- Participated in client meetings, presenting design concepts confidently and professionally while addressing feedback constructively.
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Visited job sites to take notes and record space measurements to create floor plans.
- Worked with vendors and showrooms to produce quotes.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Scheduled home consultations to present sample fabrics and provide furniture and accessory recommendations.
- Streamlined production processes by developing templates for commonly used design elements, saving time and resources.
- Conducted market research to understand trends and customer preferences.
Server
Poseidon Coastal Cuisine
09.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bookkeeper
Great Dane Enterprises
01.2017 - 04.2019
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Supported strategic business growth by analyzing financial trends and providing insights.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
Bookkeeper
Bio One
01.2017 - 04.2019
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Server
Olde Blind Dog Irish Pub
09.2014 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Clinical Dietetics
Georgia State University
Atlanta, GA03.2016
High School Diploma -
Greater Atlanta Christian School
Atlanta, GA03.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Suggestive Selling
- Point of sale operation
- Organizational Skills
- Active Listening
- Time Management
- Effective Communication
- Teamwork and Collaboration
- Attention to Detail
- Relationship Building
- Excellent Communication
- Problem-Solving
- Team Leadership
- High Energy and Stamina
- Multitasking Abilities
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Wine pairing knowledge
- Banquet Coordination
- Wine service
- Front-of-house display creation
Timeline
Server
Mama Ricotta's Restaurant
09.2022 - Current
Server
The Waterman Fish Bar
04.2021 - 09.2022
Design Assistant
Strathmore Floors-design-cabinets
02.2021 - 03.2022
Server
Poseidon Coastal Cuisine
09.2019 - 08.2021
Bookkeeper
Great Dane Enterprises
01.2017 - 04.2019
Bookkeeper
Bio One
01.2017 - 04.2019
Server
Olde Blind Dog Irish Pub
09.2014 - 03.2016
Associate of Science - Clinical Dietetics
Georgia State University
High School Diploma -
Greater Atlanta Christian School
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