Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Theragood

Los Angeles,CA

Summary

Strategic, versatile, and solutions-focused Administration and Operations professional with exceptional people relations experience. A dedicated professional able to design and deliver high-impact integrated people strategies to resolve conflict, execute, and support the company's vision to ensure successful delivery of business objectives. Fiercely committed to supporting the goals of the team, contributing innovative input, and working collaboratively with others. A change agent and process improvement specialist with a firm belief that “people are the foundation of business success.”

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tutor

Hey Tutor
11.2023 - Current
  • Work with students between K-8th grade.
  • Assess their current English and Math skills.
  • Supervise and help students catch up from learning gaps developed over the past school year.
  • Come up with lessons, plans, and activities to teach and engage students.
  • Support students with helpful study habits and exam strategies.

Sales Associate/Back office

UPS
07.2022 - 11.2023
  • Replied to incoming emails, rented/renewed mailboxes, printed daily/monthly reports.
  • Interfaced with customers, processed and created shipping labels.
  • Answered phones, provided printing services, notarized documents, and provided excellent customer service.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Administrator

Life Way Church
02.2020 - 05.2022
  • Oversaw and managed daily office operations.
  • Assistant to CEO and COO (managed calendars, email correspondence, arranged travel, scheduled appointments and meetings).
  • Coordinated, planned, and facilitated church meetings and events.
  • Recruited, hired, and onboarded staff and volunteers (oversaw work assignments, scheduling, and provided training).
  • Created word documents, forms, excel documents, and PowerPoints regularly.
  • Created church communications via social media, website, and newsletters.
  • Maintained personnel records and updated internal databases to support document management.
  • Build relationships with the congregation and community
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Tax Payment Processor [Temporary Contract Employee]

Lereta LLC
11.2019 - 01.2020
  • Supported the main responsibilities of the Bill Acquisition and Payment teams to ensure that all tax bills and c-service reports were balanced to checks.
  • Clerical duties included recordkeeping, data entry using 10-key, communication with tax agencies on clients’ behalf, and running daily reports.
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.

Sales Lead

Chico’s
11.2018 - 11.2019
  • Supported management in general operations of the store to ensure a great customer experience and maximum profitability.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate

Loft
10.2016 - 11.2018
  • Provided customer service in fashion, jewelry, and merchandise departments.
  • Assisted with set-up and organization of merchandise displays.
  • Styled customers and assisted with merchandise searches and check out.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Associate of Science -

Los Angeles Southwest College (Online)
12.2024

Claremont High School
06.2012

Skills

  • Proficent in Microsoft Office Suite, Adobe, Wix, and Canva
  • Typing speed 50 wpm
  • Alpha and numeric filing systems
  • Data entry
  • Answering phones
  • Client relations
  • Fax, scan and copy
  • Creative Thinking
  • Collaboration and Teamwork
  • Problem-solving skills

Certification

  • CNP - Certified Notary Public

Timeline

Tutor

Hey Tutor
11.2023 - Current

Sales Associate/Back office

UPS
07.2022 - 11.2023

Administrator

Life Way Church
02.2020 - 05.2022

Tax Payment Processor [Temporary Contract Employee]

Lereta LLC
11.2019 - 01.2020

Sales Lead

Chico’s
11.2018 - 11.2019

Sales Associate

Loft
10.2016 - 11.2018

Associate of Science -

Los Angeles Southwest College (Online)

Claremont High School

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Lauren Theragood