Lauren Thomas
Summary
Well-organized professional equipped with varied experiences in administrative and customer service roles. Driven to increase overall efficiency while maintaining filing systems and answering numerous phone lines daily, scheduling, faxing, filing, data entry, billing and dispatching technicians. Notably increased loyalty through strategic relationship building and efficient problem resolution. Excelled in customer service and communication, alongside fast typing (85 WPM)
Holds expertise in Microsoft Office Suite and CPR/BLS and NHA Phlebotomy certification, demonstrating a blend of technical proficiency and compassionate care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Golf Shop Assistant
Chimney Oaks Golf Club
05.2024 - Current
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to develop marketing strategies, leading to increased foot traffic in the golf shop.
- Assisted with inventory management, ensuring the proper stocking and organization of merchandise.
- Maintained accurate record-keeping of daily sales transactions, supporting business financial reporting requirements.
- Handled customer inquiries regarding membership options, promoting available packages based on individual needs and preferences.
- Processed customer transactions accurately and efficiently, resulting in positive customer experiences.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Scheduled tee times and tournaments, ensuring smooth operation of golf course events.
Patient Care Technician
Edlyn Healthcare Services
08.2023 - 05.2024
- Recorded vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, SpO2 and heart rate.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Accounts Receivable Clerk (Temporary)
Magic Carpet
05.2023 - 10.2023
- Prepared and sent invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Input financial data and produced invoices using Sage Accounting
- Expedited document processing with accurate data entry and timely filing.
- Scheduled appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced dispatch operations by streamlining communication processes between drivers and customers.
- Streamlined dispatch operations by implementing efficient routing and scheduling strategies.
Sales Leader/Assistant Manager
American Eagle Outfitters, Inc
09.2022 - 03.2023
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Assisted with regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
Education
In Progress - Medical Assisting
Advanced Medical Academy
Commerce11.2024
Certificate - Phlebotomy
Advanced Medical Academy
Commerce11.2023
Certificate - Certified Nursing Assistant
New Horizons Medical Institute
Norcross, GA05.2014
High School Diploma -
Faith Academy
Buford, GA05.2012
Skills
- Customer Service and Communication Skills
- Data entry proficiency
- Medical Terminology (College coursework)
- Fast Typing Speed (85/WPM)
- Microsoft Office Suite
- Multi-line Phones
- Medical transcription
- CPR and BLS certification
- NHA Phlebotomy Certification
Certification
- NHA Phlebotomy Certification - Dec 2023
- CPR/BLS - Nov 2023
Timeline
Golf Shop Assistant
Chimney Oaks Golf Club
05.2024 - Current
Patient Care Technician
Edlyn Healthcare Services
08.2023 - 05.2024
Accounts Receivable Clerk (Temporary)
Magic Carpet
05.2023 - 10.2023
Sales Leader/Assistant Manager
American Eagle Outfitters, Inc
09.2022 - 03.2023
In Progress - Medical Assisting
Advanced Medical Academy
Certificate - Phlebotomy
Advanced Medical Academy
Certificate - Certified Nursing Assistant
New Horizons Medical Institute
High School Diploma -
Faith Academy
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