Lauren Thomas
Tipp City,OH
Summary
Adept at enhancing payroll operations and ensuring compliance, my tenure at PSA Airlines, Inc. showcased my ability to streamline processes and resolve complex issues, demonstrating both critical thinking and strong organization. My background also includes coordinating flight attendant training, emphasizing my attention to detail and proactive problem-solving skills.
Overview
12
12
years of professional experience
Work History
Payroll Auditor
PSA Airlines, Inc
Vandalia, OH
08.2022 - Current
- Assisted in the development of new processes for payroll operations.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Responded promptly to inquiries from employees regarding their paychecks or deductions.
- Developed and maintained detailed payroll documentation and procedures guides.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
Flight Attendant IOE Coordinator
PSA Airlines, Inc
Vandalia, OH
04.2017 - 08.2022
- Collaborated with other departments such as Maintenance and Flight Operations on operational matters concerning the crew schedule.
- Reviewed flight schedules to identify potential conflicts between crew members.
- Ensured compliance with federal aviation regulations pertaining to pilot training, duty time limits.
- Closely coordinate with upper management regarding flight attendant standards and training.
- Monitor and maintain FAR legality and contractual compliance of flight attendant schedules, and make appropriate modifications to meet such regulations.
Member Service Representative
YMCA of Greater Dayton
Eaton, OH
06.2013 - 05.2018
- Collected deposits or payments and arranged for billing.
- Provided excellent customer service to members and guests by responding promptly to inquiries and resolving any complaints or issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled difficult or emotional customer situations with empathy and professionalism.
Education
High School Diploma -
National Trail Local School
New Paris, OH05-2014
Skills
- Payroll compliance
- Audit procedures
- Time management
- Attention to detail
- Critical thinking
- Strong organization
Timeline
Payroll Auditor
PSA Airlines, Inc
08.2022 - Current
Flight Attendant IOE Coordinator
PSA Airlines, Inc
04.2017 - 08.2022
Member Service Representative
YMCA of Greater Dayton
06.2013 - 05.2018
High School Diploma -
National Trail Local School
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