Lauren Thomas
Chattanooga,TN
Summary
Versatile professional with extensive experience in client relationship management and healthcare support. Expertise in resolving complex client inquiries and delivering tailored support that fosters patient satisfaction. Strong communicator skilled in building lasting relationships and facilitating effective service delivery in healthcare environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Consult Experience Specialist
Sono Bello
Chattanooga, USA
01.2023 - Current
- Facilitated communication between clients and medical staff to enhance service delivery.
- Resolved client inquiries and concerns effectively to maintain satisfaction levels.
- Coordinated scheduling for consultations and follow-up appointments efficiently.
- Managed client documentation ensuring accuracy and confidentiality.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
Account Manager
Divinity Hospital Services
Chattanooga , TN
10.2021 - 12.2022
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored solutions to meet client needs and expectations.
- Conducted regular meetings to discuss client feedback and service improvements.
- Managed multiple accounts simultaneously while meeting deadlines.
- De-escalated customer interactions by providing alternative solutions to issues.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
Medical Support Assistant
CHI Memorial-Chattanooga Heart Institute
Chattanooga, USA
11.2020 - 01.2021
- Coordinated patient records and ensured accurate data entry.
- Managed appointment scheduling for multiple healthcare providers.
- Supported medical staff in preparing treatment rooms and equipment.
- Assisted patients with check-in and registration processes.
Wellness Program Assistant
Georgia Southern University
Statesboro, USA
11.2018 - 12.2019
- Coordinated program events on campus centered on 7 dimensions of wellness, promoting student well-being and engagement.
- Managed campus recreation and intramural activities to enhance student engagement.
- Secured sponsorships for major events, enhancing resource availability and event quality.
- Developed and published social media content across all platforms to increase event visibility and student participation.
Education
Bachelor of Science - Nursing
Chattanooga College
Chattanooga, TN12-2026
Bachelor of Science - Kinesiology
Georgia Southern University
Statesboro, GA05-2021
Skills
Certification
- BLS Certification
Timeline
Consult Experience Specialist
Sono Bello
01.2023 - Current
Account Manager
Divinity Hospital Services
10.2021 - 12.2022
Medical Support Assistant
CHI Memorial-Chattanooga Heart Institute
11.2020 - 01.2021
Wellness Program Assistant
Georgia Southern University
11.2018 - 12.2019
Bachelor of Science - Nursing
Chattanooga College
Bachelor of Science - Kinesiology
Georgia Southern University