Lauren Thorpe
Mooresville,NC
Summary
Dynamic General Manager with expertise in operations management, team building, and inventory control. Proven track record in streamlining processes to enhance productivity and foster a positive work environment.
Results-driven professional with extensive experience in managing operations and enhancing customer relations. Skilled in staff training and problem resolution, contributing to improved service quality and team performance across diverse settings.
Overview
13
13
years of professional experience
Work History
Truck Care General Manager
Loves Travel Stop
Statesville, NC
03.2022 - Current
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Developed and implemented staff training programs to enhance team performance.
- Managed inventory levels, optimizing product availability and reducing waste.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Streamlined operational processes, resulting in increased productivity across the location.
- Fostered a positive workplace culture, promoting employee engagement and retention efforts.
Deli Manager
Food Lion
Mooresville, NC
09.2018 - 03.2022
- Supervised daily deli operations to ensure optimal product quality and freshness.
- Trained and mentored staff on food safety standards and customer service excellence.
- Managed inventory control processes, reducing waste through effective stock rotation.
- Developed promotional displays to enhance product visibility and drive sales.
- Implemented scheduling strategies that improved labor efficiency and employee morale.
- Analyzed sales trends to inform ordering decisions and optimize product offerings.
Deli Manager
Piggly Wiggly Supermarket
Sumter, SC
04.2013 - 08.2018
- Collaborated with management to execute store-wide initiatives for improved customer experience.
- Led team meetings focused on operational improvements and best practices in deli management.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
Education
High School Diploma -
Guilford Technical College
High Point, NC10-1994
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Customer relations
- Staff training/development
- Inventory control
- Customer relationship management
- Employee scheduling
- Administrative skills
Timeline
Truck Care General Manager
Loves Travel Stop
03.2022 - Current
Deli Manager
Food Lion
09.2018 - 03.2022
Deli Manager
Piggly Wiggly Supermarket
04.2013 - 08.2018
High School Diploma -
Guilford Technical College