Lauren Tingle
Melbourne,FL
Overview
9
9
years of professional experience
Work History
IT Technical Support Representative
Brevard Health Alliance
01.2023 - Current
- Offer technical assistance and support to customers, resolving network, hardware, and software issues promptly.
- Travel to various worksites to offer on-site troubleshooting, repair, and diagnostic support.
- Maintain meticulous records of daily support activities and resolutions for comprehensive documentation.
- Spearhead daily oversight of computer systems to ensure optimal performance and reliability.
- Manage implementation of cybersecurity software by closely coordinating with internal teams and external vendors to enhance overall system security.
- Conduct proactive user training initiatives to improve network security and other key metrics.
- Successfully interview and onboard new hires through effective orientations and comprehensive training programs.
Cyber Patriot Competitor
AFA Cyber Patriot
08.2015 - 05.2021
- Tasked with securing and maintaining computer systems and networks.
- Competitions involved identifying and mitigating vulnerabilities, safeguarding against cyberattacks, and maintaining the integrity of computer systems.
- Competed at a national level as a member of Ascension Catholic School's inaugural all-female team, which successfully reached the semifinals.
- Subsequently, during my time at Eau Gallie High School, I initiated the club and participated in international competitions.
Education
Bachelor of Science - Computer Information Systems
Eastern Florida State College
Melbourne, FL08.2025
Associate of Arts -
Eastern Florida State College
Melbourne, FL12.2022
Skills
- Windows 10
- Office 365 & AD Management
- Windows Server
- Kali, Rocky, & Ubuntu OS
- Intrusion Detection
- Knowbe4
- Sumo Logic
Timeline
IT Technical Support Representative
Brevard Health Alliance
01.2023 - Current
Cyber Patriot Competitor
AFA Cyber Patriot
08.2015 - 05.2021
Bachelor of Science - Computer Information Systems
Eastern Florida State College
Associate of Arts -
Eastern Florida State College