Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Tobin

Overland Park,KS

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Head of Kitchen

The Brick Saloon
02.2021 - 11.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Responsible for checking and testing foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Inspected and tracked stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Planned and executed promotions and special events in close collaboration with management.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Customer Service Representative

Costco
10.2020 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Awarded two employee of the month awards for exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly, earning 99% customer satisfaction rating.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Prep Cook/Pastry Chef

Red Bird Cafe
07.2018 - 03.2020
  • Maintained well-organized mise en place to keep work consistent.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Oversaw purchasing, storage, and use of kitchen supplies through meticulous record keeping and proactive procedures.
  • Created unique daily specials to drive business growth, increasing the bottom line by 16% in the first month.
  • Headed quality control ingredients to maintain consistency and safety standards.
  • Researched and developed allergy-friendly gluten-, dairy- and egg-free variations of classic recipes for patrons with dietary needs.
  • Developed and implemented cost-saving strategies for production of cakes, pastries and desserts, earning employee of the month 2 times in a row.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Supervised and lead a 10 person team producing more than 250 plates per day.
  • Followed food safety standards when handling ingredients.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new employees on bakery methods and procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Processed customer orders and payment transactions.

Education

High School Diploma -

Coronado High School
Coronado, CA
05.2011

Skills

  • Resource Allocation
  • Employee Scheduling
  • Serving Arrangements Collaborations
  • Supply Ordering and Management
  • Inspection and Observation
  • Workflow Optimization
  • Inventory Control
  • Sales and Marketing
  • Labor and Overhead Cost Estimation
  • Team Leadership
  • Recruitment and Hiring
  • Conflict Resolution
  • Problem-Solving Ability
  • Recordkeeping Strengths
  • Administrative Support
  • Calm and Professional Under Pressure
  • Multi-Line Phone Talent
  • Professional Telephone Demeanor
  • Office Equipment Proficiency
  • New Recipe Development

Timeline

Head of Kitchen

The Brick Saloon
02.2021 - 11.2022

Customer Service Representative

Costco
10.2020 - 09.2021

Prep Cook/Pastry Chef

Red Bird Cafe
07.2018 - 03.2020

High School Diploma -

Coronado High School

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Lauren Tobin