Lauren Toews
Kansas City,MO
Summary
Detail-oriented team player with strong organizational skills looking to secure entry-level Technical Writer position. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Project Coordinator
TriMark Hockenbergs
07.2020 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Maintained open communication by presenting regular updates on project status to customers.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained database and spreadsheets with accurate inventory and status.
Sales Support Representative
TriMark Hockenbergs
07.2016 - 12.2020
- Performed data entry for sales figures, metrics and other customer data.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Responded to customer inquiries for sales and order status follow-ups.
- Coordinated responses and resources to handle special client requests.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Processed customer invoices, credit memos and payments within established timelines.
- Tackled customer concerns and responded to inquiries within 24 hours to provide immediate issue resolution
Education
Associate of Applied Science - Culinary Arts
Johnson County Community College
Overland Park, KS05.2007
Skills
- Schedule Oversight
- Report Development
- Verbal and Written Communication
- Instruction Writing
- MS Office Proficiency
- Grammatical Skills
- Training and Development
Timeline
Project Coordinator
TriMark Hockenbergs
07.2020 - Current
Sales Support Representative
TriMark Hockenbergs
07.2016 - 12.2020
Associate of Applied Science - Culinary Arts
Johnson County Community College