Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Tompkins

East Otis,MA

Summary

Dynamic individual with hands-on experience in healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential House Manager

Stanton Home
Great Barrington, MA
09.2023 - Current
  • Works alongside individuals to shop, cook, complete household chores and to create a home for themselves.
  • Assists with direct care and life skills as needed.
  • Promotes community engagement and inclusion.
  • Provides ongoing support, supervision and training on rules, regulations, agency policies and procedures, and industry best practices to my direct-care team.
  • Establishes and oversees day to day operations of the residence and ensured delivery of residential services of house.
  • Works in a professional and ethical manner establishing a trusting relationship with the individuals and the employees at the site.
  • Follows all training, safety and reporting procedures.
  • Maintains all records and ensured completion of all required documentation.
  • Directly supervises 5 direct support professionals/volunteers and ensured all required training are completed.
  • Adapts quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Creates detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by management personnel.
  • Coordinates maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Serves as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.

Day Program/Residential Direct Care Staff

Stanton Home
Great Barrington, MA
07.2022 - 09.2023
  • Supported individuals with habilitative, behavioral and recreational programs; these include delivering medication, reporting concerns to supervisors and providing physical assistance when necessary
  • Aid in daily living activities, such as household maintenance, self-care and hygiene, food shopping and preparation, budgeting, leisure activities and social skills.

Office Assistant

Stanton Home
Great Barrington, MA
10.2020 - 07.2022
  • Managed office communications (including phones, mail, and emails) plus oversaw office calendars
  • Updated and maintained operational workflows, records, and reports, completed paperwork (as needed) and monitored to completion
  • Provided front line client service and greeted and assisted visitors.
  • Kept program participants' records up to date.
  • Filed, organized, scanned , and copied documents.
  • Sourced, purchased, and restocked office supplies.
  • Supported the HR department by organizing and scanning employment applications.
  • Supported the HR Department by filing employee information.
  • Helped Nursing Manager maintain signed physicians orders.
  • Maintained spreadsheet for Nursing Manager regarding residents and their annual physicals and dental appointments.
  • Helped Nursing Manager with medication distribution.
  • Helped the Nursing Manager with filing medical information.
  • Called to make Drs. appointments for residents.
  • Took residents to Drs. appointments.

Residential House Manager

Stanton Home
Great Barrington, MA
08.2018 - 10.2020
  • Worked alongside individuals to shop, cook, complete household chores and to create a home for themselves.
  • Assisted with direct care and life skills as needed.
  • Promoted community engagement and inclusion.
  • Provided ongoing support, supervision and training on rules, regulations, agency policies and procedures, and industry best practices to my direct-care team.
  • Established and oversaw day to day operations of the residence and ensured delivery of residential services of house.
  • Worked in a professional and ethical manner establishing a trusting relationship with the individuals and the employees at the site.
  • Followed all training, safety and reporting procedures.
  • Maintained all records and ensured completion of all required documentation.
  • Directly supervised 7 direct support professionals/volunteers and ensured all required training are completed.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by management personnel.
  • Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.

Medical Assistant II

Fairview Hospital
Great Barrington, MA
01.2017 - 07.2018
  • Performed a variety of orthopedic related activities including applying and removing dressings, applying and removing casts and splints
  • Assisted physician in back office duties including rooming patients, taking vital signs and patient history, and assisting with minor procedures.

Education

A.S. Medical Assisting -

Bay State College
Boston, MA
05.2013

B.S. in Business Administration -

Newbury College
Brookline, MA
05.2011

Skills

    Appointment Coordination

    Calendar Management

    Teamwork and Collaboration

    Employee Scheduling

    Quality service

    Excellent Communication

    HIPAA Compliance

    Adaptability and Flexibility

Certification

  • CPR/AED Certification
  • First Aid Certification
  • Bloodborne Pathogens

Timeline

Residential House Manager

Stanton Home
09.2023 - Current

Day Program/Residential Direct Care Staff

Stanton Home
07.2022 - 09.2023

Office Assistant

Stanton Home
10.2020 - 07.2022

Residential House Manager

Stanton Home
08.2018 - 10.2020

Medical Assistant II

Fairview Hospital
01.2017 - 07.2018

A.S. Medical Assisting -

Bay State College

B.S. in Business Administration -

Newbury College

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Lauren Tompkins