Lauren Tompkins
East Otis,MA
Summary
Dynamic individual with hands-on experience in healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential House Manager
Stanton Home
09.2023 - Current
- Works alongside individuals to shop, cook, complete household chores and to create a home for themselves.
- Assists with direct care and life skills as needed.
- Promotes community engagement and inclusion.
- Provides ongoing support, supervision and training on rules, regulations, agency policies and procedures, and industry best practices to my direct-care team.
- Establishes and oversees day to day operations of the residence and ensured delivery of residential services of house.
- Works in a professional and ethical manner establishing a trusting relationship with the individuals and the employees at the site.
- Follows all training, safety and reporting procedures.
- Maintains all records and ensured completion of all required documentation.
- Directly supervises 5 direct support professionals/volunteers and ensured all required training are completed.
- Adapts quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Creates detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by management personnel.
- Coordinates maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Serves as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Day Program/Residential Direct Care Staff
Stanton Home
07.2022 - 09.2023
- Supported individuals with habilitative, behavioral and recreational programs; these include delivering medication, reporting concerns to supervisors and providing physical assistance when necessary
- Aid in daily living activities, such as household maintenance, self-care and hygiene, food shopping and preparation, budgeting, leisure activities and social skills.
Office Assistant
Stanton Home
10.2020 - 07.2022
- Managed office communications (including phones, mail, and emails) plus oversaw office calendars
- Updated and maintained operational workflows, records, and reports, completed paperwork (as needed) and monitored to completion
- Provided front line client service and greeted and assisted visitors.
- Kept program participants' records up to date.
- Filed, organized, scanned , and copied documents.
- Sourced, purchased, and restocked office supplies.
- Supported the HR department by organizing and scanning employment applications.
- Supported the HR Department by filing employee information.
- Helped Nursing Manager maintain signed physicians orders.
- Maintained spreadsheet for Nursing Manager regarding residents and their annual physicals and dental appointments.
- Helped Nursing Manager with medication distribution.
- Helped the Nursing Manager with filing medical information.
- Called to make Drs. appointments for residents.
- Took residents to Drs. appointments.
Residential House Manager
Stanton Home
08.2018 - 10.2020
- Worked alongside individuals to shop, cook, complete household chores and to create a home for themselves.
- Assisted with direct care and life skills as needed.
- Promoted community engagement and inclusion.
- Provided ongoing support, supervision and training on rules, regulations, agency policies and procedures, and industry best practices to my direct-care team.
- Established and oversaw day to day operations of the residence and ensured delivery of residential services of house.
- Worked in a professional and ethical manner establishing a trusting relationship with the individuals and the employees at the site.
- Followed all training, safety and reporting procedures.
- Maintained all records and ensured completion of all required documentation.
- Directly supervised 7 direct support professionals/volunteers and ensured all required training are completed.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Medical Assistant II
Fairview Hospital
01.2017 - 07.2018
- Performed a variety of orthopedic related activities including applying and removing dressings, applying and removing casts and splints
- Assisted physician in back office duties including rooming patients, taking vital signs and patient history, and assisting with minor procedures.
Education
A.S. Medical Assisting -
Bay State College
Boston, MA05.2013
B.S. in Business Administration -
Newbury College
Brookline, MA05.2011
Skills
Appointment Coordination
Calendar Management
Teamwork and Collaboration
Employee Scheduling
Quality service
Excellent Communication
HIPAA Compliance
Adaptability and Flexibility
Certification
- CPR/AED Certification
- First Aid Certification
- Bloodborne Pathogens
Timeline
Residential House Manager
Stanton Home
09.2023 - Current
Day Program/Residential Direct Care Staff
Stanton Home
07.2022 - 09.2023
Office Assistant
Stanton Home
10.2020 - 07.2022
Residential House Manager
Stanton Home
08.2018 - 10.2020
Medical Assistant II
Fairview Hospital
01.2017 - 07.2018
A.S. Medical Assisting -
Bay State College
B.S. in Business Administration -
Newbury College
- CPR/AED Certification
- First Aid Certification
- Bloodborne Pathogens
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