Lauren Toone

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved. Vendor Setup
• Expense tracking dial log
• Maintain accounts receivable aging within agreed and accepted company targets
• Review client accounts on an ongoing basis to assess collect ability of receivables and to head off potential problem accounts.
• Audit accounts and ensure collectors are providing effective collections efforts from all my collectors
• Work as liaison between the sales team assist with sales reporting, collections team and the customer to develop a strategy for payment resolution for escalated issues
• Ensure proper follow through is enforced for all collection escalation issues, Financial reporting,Review and evaluate credit terms and limits for existing customers to identify problem accounts
• Provide critical reports to customers, sales team and management on all relevant information on past due accounts
• Prepare daily, weekly and monthly metrics to effectively monitor collection activity Share essential collection information with team members/management.
• Manage the performance of Collection Analyst
• Direct Collections Analyst activity with sales team, collections team and the customer - Handle other special projects as assigned, Responsible for assigned portfolio of customer accounts
• Demonstrate the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust.
• Collections Manager

• Implemented automated reminder systems that contributed to a decrease in past due invoices.
• Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
• Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Trained new team members in company policies, procedures, and best practices for successful collections management.
• Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
• Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.
• Prepared accounts receivable-related journal entries for accounting month-end close.
• Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Manage team of 37 Develop and educate team members on credit and collection skills on bank policy Determine and enforce credit and collection policies.
• Chapter 7 & 13 claims. Manage relationships with external credit reporting agencies.

• Contributed to successful audits by preparing detailed schedules, providing supporting documentation, and addressing auditor inquiries promptly.
• Enhanced financial accuracy by performing reconciliations, adjusting journal entries, and maintaining updated records.
• Developed comprehensive understanding of various revenue streams through detailed analysis of sales data, customer contracts, and pricing structures.
• Ensured compliance with GAAP and internal policies through diligent review of financial statements, reports, and documentation.
• Ensured proper tax filing procedures were followed in accordance with applicable regulations, including preparation of tax returns and coordination with external tax advisors.
• Managed accounts payable and receivable functions, ensuring timely processing of invoices and accurate cash flow management.
• Assisted in the preparation of annual budgets and periodic forecasts to provide valuable insights into company performance.
• Reduced risk exposure by actively monitoring credit limits for customers and assessing their creditworthiness based on payment history or other factors.
• Handled day-to-day accounting processes to drive financial accuracy.
• Matched purchase orders with invoices and recorded necessary information. Review assigned clients credit limits on a quarterly basis.
• Manage assigned accounts and establish solid working knowledge of accounts.
• To understand each client, there needs to further pass credit approval.
• Negotiate payment plans, settlements, and disputes with clients.

• Maintains consistent collection plan while always implementing corrective action on the account as well as remaining SOX compliance

• Maintain an ongoing business relationship with MD's and AM's in the management of their clients' accounts receivable balance.
• Investigate and audit all write off requests for submission before approval.
• Timesheet log payroll weekly
• Maintain aged receivable percentages in accordance with company's stated goals that have been set by Senior management.
• Other duties as assigned when needed.

• Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
• Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Inspected account books and recorded transactions.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Matched purchase orders with invoices and recorded necessary information.

• Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
• Reconciled accounts with large volume of transactions.
• Increased productivity with automation of manual tasks while maintaining a high level of accuracy.
• Leveraged strong communication skills to negotiate repayment plans with delinquent customers effectively, ultimately recovering revenue without jeopardizing relationships.
• Provided exceptional customer service by responding promptly to inquiries from both internal stakeholders and external clients concerning account status or payment-related matters.
• Receive documents inbound and outbound on billing inquiries from residents and financial representatives.
• Maintain tracking log to ensure timely follow up to customer inquiries.
• Collected payments and applied them in the system as well as handling all billing inquiries.
• Participate in A/R reviews with the corporate office every three months or as needed.
• Audit credit balances and perform timely refunds.
• Prepare and distribute monthly client invoices and resolve any invoicing and collection issues with Operations management
• Read and be familiar with client contracts (billing terms).