Lauren Torres
Los Angeles,CA
Summary
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crime Analyst
Los Angeles Regional Criminal Info Clearinghouse
06.2021 - Current
- Collect, analyze, and evaluate criminal intelligence and disseminate results both verbally and in written form to federal, state, and local law enforcement agencies.
- Provide criminal intelligence in a timely manner to support field operations.
- Compiled, organized and analyzed criminal offender data using variety of software and analytical tools.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Litigation Secretary
Yee & Associates
08.2019 - 05.2021
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
Client Services Training Bay Coach
Freedom Financial Network
03.2019 - 07.2019
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Client Services Virtual Coach
Freedom Financial Network
09.2018 - 03.2019
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Client Services Advocate
Freedom Financial Network
04.2018 - 09.2018
- Provided an elevated customer experience to generate a loyal clientèle.
- Interacted with clients on regular basis to quickly alleviate issues and provide account updates.
Education
Bachelor of Science - Criminal Justice
Arizona State University, Tempe Campus
Tempe, AZ2017
Skills
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Decision Making
- Bilingual in Spanish
Certification
Received Crime and Intelligence Analysis Certificate from California State University, Fullerton.
Timeline
Crime Analyst
Los Angeles Regional Criminal Info Clearinghouse
06.2021 - Current
Litigation Secretary
Yee & Associates
08.2019 - 05.2021
Client Services Training Bay Coach
Freedom Financial Network
03.2019 - 07.2019
Client Services Virtual Coach
Freedom Financial Network
09.2018 - 03.2019
Client Services Advocate
Freedom Financial Network
04.2018 - 09.2018
Bachelor of Science - Criminal Justice
Arizona State University, Tempe Campus