Lauren Torres
Uniontown,PA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking, passionate and eager to learn and continue education.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Manager
Crossroads Treatment Centers
2022.10 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients on community resources, treatment options and health care services.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients through empathetic listening and compassionate communication techniques.
- Conducted comprehensive assessments to determine patient's needs and developed individualized care plans
- Collaborated with clinical providers to coordinate and monitor client care
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
Certified Recovery Specialist
Crossroads Treatment Centers
2022.10 - Current
- Continuously sought opportunities for professional development, staying current on best practices and emerging trends within the field of substance use disorder and recovery services.
- Enhanced client recovery by developing personalized treatment plans tailored to individual needs.
- Conducted assessments to identify appropriate resources and support services for individual clients'' needs.
- Upheld strict confidentiality standards in all interactions, ensuring the privacy and dignity of clients throughout their recovery journey.
- Built strong rapport with clients, fostering trust and open communication throughout the recovery process.
- Connected clients with community resources such as housing, employment assistance, and mental health services to promote success.
- Maintained detailed case notes, ensuring accurate documentation of client progress and treatment adjustments.
- Assisted clients in building a strong foundation of personal accountability by setting realistic goals and monitoring progress towards achieving them over time.
- Directed client well-being checks and documented notes.
- Implemented evidence-based practices to improve success rates of long-term recovery for clients.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients in recovery.
- Served as a liaison between patients and clinical staff members; effectively communicated concerns or suggestions for improved treatment.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Conducting outreach activities to raise awareness about available services and programs offered by CRS.
- Collaborating with community organizations and stakeholders to develop and implement outreach strategies.
Education
Bachelor of Science - Social Work
Pennsylvania Western University.
12.2024
Associate of Applied Science - Social Work
Westmoreland Community College
Youngstown05.2023
Skills
- Care Planning
- Clinical Documentation
- Service Coordination
- Patient Rapport Building and Advocacy
- Quality Improvement
- Referral management
- Critical Thinking
- HIPAA Guidelines And CFR Part 2.
- Harm Reduction Model
- Patient Rapport building
Certification
- CRS - Certified Recovery Specialist
Timeline
Care Manager
Crossroads Treatment Centers
2022.10 - Current
Certified Recovery Specialist
Crossroads Treatment Centers
2022.10 - Current
Bachelor of Science - Social Work
Pennsylvania Western University.
Associate of Applied Science - Social Work
Westmoreland Community College
- CRS - Certified Recovery Specialist
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