Lauren Towle
Millis,MA
Summary
Dynamic professional with a proven track record of delivering exceptional customer service and support. Highly trained in scheduling, multitasking, and various administrative functions, ensuring efficient operations and seamless workflows. Expertise in organizing and prioritizing tasks effectively, complemented by strong communication and active listening skills that foster positive client relationships. Committed to enhancing team performance and driving customer satisfaction through dedicated service and attention to detail.
Overview
26
26
years of professional experience
Work History
Librarian
Town of Franklin
Franklin, MA
01.2012 - Current
- Provides exceptional customer service and technical support to patrons utilizing online databases, catalogs, printers and computers
- Proficient in cataloging and maintaining library collection
- Led an original and educational preschool program that increased library attendance
- Creates visual library displays to increase circulation statistics
Stay at Home Mom
01.2007 - 01.2012
- Any gaps in my work experience were due to times where I chose to be a stay-at-home parent, while also undertaking part-time opportunities
Bookkeeper
Trinity Community Church
Norwood, MA
01.2004 - 01.2007
- Processed all church invoices and payments, ensuring accuracy and timeliness in all financial transactions
- Maintained all incoming and outgoing finances by generating weekly, monthly and annual financial reports
Photographer
Adlife Marketing & Communications
Norwood, MA
01.2000 - 01.2002
- Achieved strict weekly deadlines photographing products for retail advertisements utilizing speed, efficiency and attention to detail
- Optimized customer satisfaction through clear communication and active listening with the clients
- Reduced the risk of on the job injuries by taking on the role of Department Safety Coordinator
- Improved communication within the company by volunteering to learn American Sign Language
- Took on additional responsibilities by cross-training in the Color Separation department to learn how to edit and manipulate photos
Education
Bachelor of Science -
Framingham State University
Framingham, MAPhotography
New England School of Photography
Boston, MASkills
- Time management
- Computer skills
- Customer service
- Organizational skills
- Supervising experience
- Problem solving skills
- Computer proficiency
- Strong oral and written communication skills
Additional Information
- VOLUNTEER WORK
- Planned and hosted a community outreach Thanksgiving Dinner for the needy
- Worked as a Client Services Advocate with the Franklin Food Pantry, helping the patrons shop and secure appointments
- Volunteered with the Elisha Project food rescue program
- Former Team Manager and board member of the Destination Imagination program
- Former Nursery Coordinator at Trinity Community Church
Timeline
Librarian
Town of Franklin
01.2012 - Current
Stay at Home Mom
01.2007 - 01.2012
Bookkeeper
Trinity Community Church
01.2004 - 01.2007
Photographer
Adlife Marketing & Communications
01.2000 - 01.2002
Photography
New England School of Photography
Bachelor of Science -
Framingham State University