Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Lauren Transue

Retail General Manager
Schnecksville, lauren,Pa

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience

Work History

General Manager

Old Navy
09.2022 - Current
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Managed budget, employee reviews, training, schedules
  • Developed and maintained relationships with employees
  • Increased overall customer experience scores with a double digits increase
  • Diagnosed and implemented changes to drive a positive conversion
  • Implemented operational strategies and effectively built customer and employee loyalty.

Assistant General Manager of Merchandising

Old Navy
04.2013 - 09.2022
  • Plan and executed monthly floor sets
  • Mentor and develops talent
  • Manage and submits payroll
  • Drives consistent results in customer satisfaction through coaching

Education

Associate Of Science - Psychology

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Monthly Audits
  • Retail Inventory Management
  • Providing Feedback
  • Employee Performance Evaluations
  • Visual Displays
  • Operational Efficiency
  • Strategic Decision-Making
  • Customer Interaction
  • Proper Staffing
  • Shipment Processing
  • Visual Merchandising
  • Loyalty Programs
  • Business Acumen

Timeline

General Manager

Old Navy
09.2022 - Current

Assistant General Manager of Merchandising

Old Navy
04.2013 - 09.2022

Associate Of Science - Psychology

Lehigh Carbon Community College

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Lauren TransueRetail General Manager