Lauren Trapp
Spokane,WA
Summary
Proactive professional accustomed to working in fast paced/high pressure environments. Detail-oriented problem solver with strong leadership skills. Gifted in customer service, hospitality and team advancement.
Overview
13
13
years of professional experience
Work History
Account Representative
Woodruff Sawyer
03.2023 - Current
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Negotiated contracts and agreements with 27 insurers to achieve favorable terms for clients.
Account Coordinator
Woodruff Sawyer
03.2022 - 03.2023
- Generated and analyzed invoices using EPIC, forwarding to appropriate team members and clients
- Updated internal databases with account information to maintain concise, clear records. Oversaw proper maintenance and storage of records for claims purposes
- Facilitated smooth communication between clients and team members, ensuring all details of deal process are completed from inception to closing.
- Facilitated weekly status reports, project documentation and client billing
- Escalated issues to appropriate channels as necessary
Front of House Lead
Lavish Roots
09.2019 - 11.2021
- Prepared salad bar buffet items for lunch and dinner services ranging from 300-600 guests.
- Enforced safety standards while handling food and buffet equipment
- Oversaw and trained new hires
- Designed displays
Customer Service Representative
Puget Sound Energy Inc.
05.2019 - 09.2019
- Answered constant flow of customer calls with up to 10 calls resolved per hour
- Provided primary customer support, answered billing questions, created payment plans.
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
- Entered customer interaction details in SAP to track requests, document problems and record solutions offered
- Created work orders for gas/electric connections etc.
Bank Teller
Heritage Bank NW
08.2018 - 05.2019
- Executed customer transactions, including deposits, withdrawals, money orders and checks, performed over 100 transactions per day
- Coordinated daily cash reconciliation
- Closed accounts, exchanged currency, managed phone calls, fraud reports and deposit box opening/closing
Barista
Starbucks
04.2017 - 10.2017
- Maintained supply levels in counter and customer areas to meet typical demands. Stocked, organized and tracked supply orders.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Entered and prepared customer food/drink orders for 200+ clients per day
Medical Receptionist
Riverside Chiropractic
08.2010 - 05.2015
- Managed office logistics by scheduling appointments, maintaining files and collecting payments. Managed schedules for 3 doctors seeing up to 40 patients per day.
- Adhered to strict HIPAA guidelines at all times according to company policy
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Consulted with insurance companies and L&I. Organized, maintained physical and digital medical records, purged as needed.
Education
Master of Arts - International Relations
Richmond University
London04.2017
Bachelor of Arts - History
Western Washington University
Bellingham, WA08.2015
Skills
- Motivation
- Teamwork
- Multi-tasking
- Organization
- Customer Service
- Communication
- Caring
Timeline
Account Representative
Woodruff Sawyer
03.2023 - Current
Account Coordinator
Woodruff Sawyer
03.2022 - 03.2023
Front of House Lead
Lavish Roots
09.2019 - 11.2021
Customer Service Representative
Puget Sound Energy Inc.
05.2019 - 09.2019
Bank Teller
Heritage Bank NW
08.2018 - 05.2019
Barista
Starbucks
04.2017 - 10.2017
Medical Receptionist
Riverside Chiropractic
08.2010 - 05.2015
Master of Arts - International Relations
Richmond University
Bachelor of Arts - History
Western Washington University
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