LAUREN TRAYLOR
Dinwiddie,VA
Summary
Professional manager prepared for leadership in hospitality environments. Proven skills in team collaboration, operational efficiency, and guest satisfaction. Strong ability to adapt to changing needs and ensure smooth operations. Known for reliability, effective communication, and strategic problem-solving.
Overview
17
17
years of professional experience
Work History
Clubhouse Manager
The Country Club of Petersburg
01.2025 - Current
- Oversaw daily clubhouse operations, ensuring exceptional member experiences and adherence to service standards.
- Developed and implemented event planning strategies, enhancing member engagement and satisfaction.
- Managed staff schedules and training programs, fostering a collaborative team environment.
- Streamlined communication between departments, improving efficiency in service delivery and event execution.
- Analyzed member feedback to identify areas for improvement, driving continuous enhancements in service quality.
- Coordinated with vendors to optimize procurement processes, ensuring timely supplies for events and daily operations.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Collaborated with marketing team to develop promotional materials that showcased club offerings while adhering to brand guidelines.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Implemented new technology solutions for reservations, billing, and reporting systems that streamlined clubhouse operations.
- Fostered a strong sense of community among members by organizing special events, gatherings, and activities that catered to diverse interests and age groups.
Office Manager/Human Resource & Membership Director
The Country Club of Petersburg
11.2023 - 12.2024
- Maintained office supplies inventory and order supplies as needed, optimizing cost efficiency
- Answer multi-line telephone, respond to all emails, handle Member issues and complaints and all Customer Service matters
- Maintain Petty Cash and assemble cash boxes for events
- File for all permits and licenses
- Organize, code and enter all invoices
- Manage all Vendor payments and ensure they are paid in a timely manner
- Complete all New Hire paperwork, maintain all Employee records including Vacation/Sick time, Employee Benefits and Employee files
- Manage and complete bi-weekly payroll
- Design Weekly newsletter and manage Communications Director
- Respond to all Prospective Member inquiries
- Conduct Prospective Member tours, explain Club amenities and take Prospective Members through the application process
- Design and print all CCP Membership brochures, application and dues information
- Streamlined office operations by implementing efficient scheduling and resource management systems.
- Led initiatives to enhance customer service standards, resulting in positive member feedback.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Director of Operations
Chic-Fil-A
01.2019 - 11.2023
- Develop and implement plans/objectives for the Restaurant and oversee the daily operations
- Conduct interviews, complete New Hire paperwork and properly train Employees
- Mentor, coach, invest in and build relationships with a diverse group of people
- Create weekly schedule for all areas of the Restaurant according to daily sales
- Manage Company’s time clock; monitoring Employee’s daily punches, complete time edits, approve time clock for payroll
- Own the Customer experience through Customer satisfaction goals and surveys, handle all Customer complaints and resolve issues
- Manage overall financial performance; ensure goals are met, improve margins and analyze costs (inventory/labor)
- Ongoing evaluation of business needs and streamlining systems/processes for efficiency
- Plan and execute Company events including Employee Holiday parties, Employee Appreciation week, Scholarship Winners
Operations Manager
American Family Fitness
09.2010 - 12.2018
- Responsible for all tasks in recruiting staff; interview, approved all Employee background checks, verify certifications, complete New Hire paperwork, provide orientation and properly train staff
- Planned and executed monthly meetings, all company events for Members and Employees
- Managed supplies inventory for the Office and Cafe
- Managed Company’s Petty Cash by budgeting all Departments spending allowance and completing monthly reconciliation
- Managed relationships with Vendors and service providers; scheduled deliveries and repairs, ensure invoices were paid on time
- Managed all Social Media accounts
Membership Sales Coordinator
American Family Fitness
01.2009 - 09.2010
- Met weekly and monthly individual sales goals by touring and selling memberships to the Facility
- Generated and pursued leads for Membership sales through Member/Employee references, letters to past Members/Guests, Social Media and relationships with local Businesses
- Attended Health Fairs and Community Events to promote Membership
- Visited local Businesses to build contacts and promote Membership
Skills
- Organizational and time management skills
- Corporate communications
- Policies and procedures Manuals
- Problem solving
- Customer service
- Attention to detail
- Event planning
- Staff Development and training
- Menu development
- Budgeting and finance
- Problem-solving
- Team leadership
- Decision-making
Timeline
Clubhouse Manager
The Country Club of Petersburg
01.2025 - Current
Office Manager/Human Resource & Membership Director
The Country Club of Petersburg
11.2023 - 12.2024
Director of Operations
Chic-Fil-A
01.2019 - 11.2023
Operations Manager
American Family Fitness
09.2010 - 12.2018
Membership Sales Coordinator
American Family Fitness
01.2009 - 09.2010
Similar Profiles
Hannah FrakesHannah Frakes
Food and Banquet Server at Country Club of PetersburgFood and Banquet Server at Country Club of Petersburg
Robert BranzelleRobert Branzelle
Clubhouse Manager at Country Club of PetersburgClubhouse Manager at Country Club of Petersburg
Cole ForbesCole Forbes
Cart Staff Member at St. Petersburg Country ClubCart Staff Member at St. Petersburg Country Club
Malik WilkinsMalik Wilkins
Material Handler at AdvansixMaterial Handler at Advansix
Kelvin ReinersKelvin Reiners
Skilled Laborer at Curtiss ContractingSkilled Laborer at Curtiss Contracting