Lauren Tri
Trainer
Porter Ranch,CA
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Summary
Experience devising, updating and deploying diverse corporate training initiatives. Successful using data to make targeted decisions that strengthen company operations. Possesses superior work ethic, focused nature and skill to integrate technology and diverse instructional strategies to maximize training effectiveness.
Overview
24
24
years of professional experience
Work History
Operations Trainer
AIG Retirement Services / AKA Corebridge Financial
Woodland Hills, CA
06.2011 - Current
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Trained new technical trainers to promote consistency in customer service and quality.
- Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
- Recommended improvements to systems and procedures for increased productivity.
- Monitored completed work and provided feedback to improve team member performance.
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
- Identified training opportunities to drive increased levels of quality through various projects.
- Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
Service Relationship Manager
AIG Retirement Services
Woodland Hills, CA
05.2007 - 06.2011
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
Internal Sales Trainer
AIG Retirement Services
Woodland Hills, CA
01.2004 - 06.2007
- Developed complete training programs and led training using expert learning techniques.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Education
Skills
- Team Development Strategies
- New Employee Training
- Staff Presentations
- Course Design
- Team Exercises
- Attention to Detail
- Role Playing
- Procedure Manual Writing
- Orientation and Onboarding
- Leadership Development
- Employee Interviewing
- Course Materials Development
- Class Lecturing
- Class Scheduling
- Progress Assessment Skills
- Employee training
- Training program development
- Flexible and Adaptable
- Self-Motivated
- Excellent Communication
- Organization and Time Management
- Teamwork and Collaboration
- Training and Development
- Good Telephone Etiquette
Timeline
Operations Trainer - AIG Retirement Services / AKA Corebridge Financial
06.2011 - Current
Service Relationship Manager - AIG Retirement Services
05.2007 - 06.2011
Internal Sales Trainer - AIG Retirement Services
01.2004 - 06.2007
Los Angeles Pierce College - ,
Santa Barbara City College - ,
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