Lauren Triana
Phoenix ,AZ
Summary
Dynamic entrepreneur with a proven track record at Basilic Vietnamese Kitchen, adept in social media marketing and relationship building. Successfully scaled revenue by 300%, fostered a loyal brand following, and secured strategic partnerships. Excels in financial management and staff development, driving profitability and team performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
Basilic Vietnamese Kitchen
04.2019 - Current
- Scaled daily average revenue from $700 to $2800 through strategic digital marketing, branding and costumer engagement
- Created and managed the restaurants instagram page, growing a loyal following and increasing brand awareness
- Organized and promoted events to drive foot traffic , increased sales and boost community engagement
- Launched targeted social medica optimizing content for search visibility
- Negotiated and closed business deals with investors securing funding and growth opportunities
- Oversaw payroll budgeting and financial planning to ensure profitability and operational efficiency
- Delivered exceptional customer service through regular communication with clients about their projects'' status.
- Coordinated with web developers and designers to create visually appealing, user-friendly websites for clients.
- Developed comprehensive reports highlighting campaign results which allowed clients to better understand their ROI.
- Established strategic partnerships with industry influencers to broaden reach and enhance brand credibility.
Server Manager
Basilic Vietnamese Grill
01.2011 - 06.2018
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Liaised between servers and upper management to address issues and manage challenges.
Education
Associate of Science - Dental Hygiene
Broward College
Fort Lauderdale, FLAssociate of Science - Dental Hygiene
Maricopa Community Colleges, Phoenix College
Phoenix, AZCertificate - Digital Marketing Bootcamp
Arizona State University
Tempe, AZ10-2024
Skills
- Business development
- Social media marketing
- Bookkeeping
- Staff hiring
- Financial management
- Relationship building
- Brand promotion/development
- Strategic planning
Certification
- Real Estate Broker License – [State] Real Estate Commission.
Languages
English
Native or Bilingual
Timeline
Business Owner
Basilic Vietnamese Kitchen
04.2019 - Current
Server Manager
Basilic Vietnamese Grill
01.2011 - 06.2018
- Real Estate Broker License – [State] Real Estate Commission.
Associate of Science - Dental Hygiene
Broward College
Associate of Science - Dental Hygiene
Maricopa Community Colleges, Phoenix College
Certificate - Digital Marketing Bootcamp
Arizona State University
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