Lauren Tritipo
Tulare,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
Work History
Sales Associate
Herb N Joy
02.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed efficient cash register operations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
Sales Lead
Kings Crew
10.2020 - 11.2022
- Oversaw sale of merchandise such as flowers, concentrates, edibles, and medicinal products
- Researched new products, strains, and trends as well as important law changes regarding dispensaries.
- Managed supply restocking, display arrangements and general housekeeping.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Handled large volume of cash with high accuracy and security each day.
- Verified proper customer identification, medical information, and paperwork.
- Discussed strains, qualities, and effects of marijuana for medicinal and recreational needs.
- Leveraged cannabis menu and reviewed orders to fulfill pick-up and delivery orders on Weedmaps and Leafly
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed closing and opening register tasks, making daily drops, making change for registers
- Set up and oversaw in-store PADs and budtender trainings with new and existing vendors
- Monitored sales team performance and provided constructive feedback.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed track of sales and customer information in company system.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed inventory control procedures to manage stock.
- Skilled in programs; Treez, Blaze, POS
- Specialized in Veteran care and Senior care
- Fulfilled all online and over the phone orders
- Performed curbside services
- Performed dispatch for delivery service
- Assisted inventory specialists with restocking, shipment processing, labeling, pricing, website management.
- Performed Opening and Closing duties; setting up nightly bank deposits, Handled Axiom pickups
- Strictly abided by all cannabis laws and regulations
Sales Associate
Yankee Candle
07.2019 - 12.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Lead
Journeys Kidz
01.2013 - 06.2014
- Trained new employees on customer service, money handling and organizing strategies.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Set daily, weekly, and monthly sales goals for myself, each of my employees, and the store
- Set up nightly bank deposits, make runs to the bank for change or for deposits.
- Set up cash registers for employees daily
- Oversaw and processed incoming shipments of new products
- Maintained current knowledge of evolving changes in marketplace.
- Performed daily opening and closing tasks.
- Set up new displays for upcoming promotions
- Monitored sales team performance and provided constructive feedback.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Master Certification in Cannabis Knowledge - Cannabis Knowledge
Cannabis Training Univeristy
Riverside, CA04.2019
High School Diploma -
Tulare Western High School
Tulare, CA06.2009
Skills
- Basic Mathematics
- Creative Thinking
- Product Promotions
- Attention to Detail
- Cash Handling Accuracy
- Goal-Oriented
- Reliable and punctual
- Exceptional customer service
- POS System Operation
Timeline
Sales Associate
Herb N Joy
02.2023 - Current
Sales Lead
Kings Crew
10.2020 - 11.2022
Sales Associate
Yankee Candle
07.2019 - 12.2019
Sales Lead
Journeys Kidz
01.2013 - 06.2014
Master Certification in Cannabis Knowledge - Cannabis Knowledge
Cannabis Training Univeristy
High School Diploma -
Tulare Western High School