Lauren Trumpy
Tampa,FL
Summary
Ambitious leader with a passion for building strong customer and employee relationships. Expertise in customer service, team management and strategic problem solving. Seeking a challenging role with a forward thinking company, leveraging skills to enhance customer satisfaction and drive business growth.
Overview
4
4
years of professional experience
Work History
Dealer Order Management Guider
Trane Technologies
01.2023 - Current
- Facilitated training classes and onboarding for 40+ new hires with a focus on exceptional customer service, product knowledge, and critical thinking skills
- Monitored metrics, established performance goals, identified opportunities for improvement, and delivered constructive feedback to direct reports
- Collaborated with fellow leadership across the country to foster a positive work environment and strong team culture
- Assisted Team Leader in conducting team meetings, standardizing processes, conducting audits, monitoring phone and email queues and strategizing ways to drive team engagement
Inside Sales Specialist
Trane Technologies
09.2021 - 12.2022
- Promoted superior customer experiences by addressing concerns, providing tailored product recommendations based on customer needs, demonstrating empathy and resolving problems swiftly
- Effectively lead training programs resulting in successful onboarding of 5 Order Management Representatives and 3 Inside Sales Specialists
- Collaborated with leadership and inventory planners to understand stocking concerns and educate team members
Regional Dealer Order Management Agent
Trane Technologies
04.2021 - 08.2021
- Provided exceptional services, created pleasant experiences, and built relationships with both team members and customers
- Adapted to new applications and maintained knowledge of current products
- Accepted 250+ calls during peak season in order to reduce wait times and maintain customer satisfaction
Social Media Specialist
Blow It Out On Main
03.2021 - 08.2021
- Strategized, created, and managed social media content resulting in a 99% increase in page interaction in first 30 days.
- Analyzed and reported social media and online marketing results weekly
Education
Bachelor of Arts - Communication
University of Missouri - Columbia
Columbia, MO05.2021
Skills
- Microsoft Suite Applications
- Comfortsite
- Siebel
- Tableau
- Oracle R12
- Incontact
- Staff Training
Accomplishments
- Collaborated with team of 7 hand selected peers across the customer support organization to develop and execute 2024 DOM Onboarding Program
- Selected for 2023 Southeast Leadership Development Program
- Selected to attend 2023 Women in HVAC conference located in Jacksonville, FL
Timeline
Dealer Order Management Guider
Trane Technologies
01.2023 - Current
Inside Sales Specialist
Trane Technologies
09.2021 - 12.2022
Regional Dealer Order Management Agent
Trane Technologies
04.2021 - 08.2021
Social Media Specialist
Blow It Out On Main
03.2021 - 08.2021
Bachelor of Arts - Communication
University of Missouri - Columbia
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