Lauren Tucker
Cheyenne,WY
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Controlled Substance Coordinator
Cheyenne VA Medical Center
05.2023 - Current
- Report to Executive Leadership, Chief of Quality Management with direct line communication with Medical Director
- Provide timely and accurate reports to Director, Chief of Pharmacy, Police, Associate Director of Patient Care Services and Chief of Staff
- Appoint inspectors for Controlled Substance Inspection Program
- Expert on controlled substance inspections
- Train, manage and lead inspectors from all areas of medical center
- Contribute to development of policies and procedures and educational training
- Maintain collaborative working relationships with VHA Controlled Substance Coordinators as well as Cheyenne Medical Staff, executive leadership and other VA staff
- Ensure facility meets mandated requirements of Controlled Substance Program
- Identify weaknesses within program by utilizing inspection reports and other auditing tools
- Ensure all monthly inspections are assigned and completed in accordance with VHA Handbook 1108.02
- Manage Tier Tracer program
- Responsible for oversight of scheduling and completion of tracers from staff
Lead Controlled Substance Pharmacy Technician
Cheyenne VA Medical Center
10.2018 - 05.2023
- Responsible for all inventories of controlled substances and their procurement
- Expert to all members of pharmacy staff and hospital staff regarding controlled substance procedures and processes
- Complete mandatory controlled substance inventories per VHA Handbook
- Pharmacy representative during controlled substance inspections
- Work closely with Controlled Substance Coordinator to provide annual controlled substance inspector training
- Maintain controlled substance inventory in VistA controlled substance package and through Pyxis Vault system
- Responsible that all transactions in the system are correct and appropriate
- Ensure all reports and record keeping is organized and maintained for required time per VHA Handbook
- Maintain all stock of controlled substances in Pharmacy Vault is neat and orderly manner
- Resource to all Pharmacy staff members regarding all controlled substance inventory status
- Provide orientation and training for new staff members
- Assist with Non-VA Prescription support Program and Quality Assurance and Patient Safety Program
- Receives and enters new prescriptions into system if patient meets eligibility requirements
- Process outdated, unusable and excess inventory for reverse distributer for possible credit or destruction
- Appropriately fill and prepare outpatient prescriptions for Pharmacist to verify
- Conduct monthly inspections within Pharmacy and Medical floors
- Maintain positive working relationships with all nursing units within VA
Pharmacy Technician
Cheyenne VA Medical Center
08.2016 - 10.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
Pharmacy Technician
NorthStar Pharmacy
08.2014 - 08.2016
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
No Degree -
Laramie County Community College
Cheyenne, WYHigh School Diploma -
Central High School
Cheyenne, WY05.2013
Skills
- Recordkeeping
- Staff Supervision
- Project Management
- Work Planning and Prioritization
- Correspondence and Reports
- Problem-Solving Skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Controlled Substance Coordinator
Cheyenne VA Medical Center
05.2023 - Current
Lead Controlled Substance Pharmacy Technician
Cheyenne VA Medical Center
10.2018 - 05.2023
Pharmacy Technician
Cheyenne VA Medical Center
08.2016 - 10.2018
Pharmacy Technician
NorthStar Pharmacy
08.2014 - 08.2016
No Degree -
Laramie County Community College
High School Diploma -
Central High School
- CPhT - Certified Pharmacy Technician
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