LAUREN TUCKER
Port Saint John,FL
Summary
Orchestrated team efforts to deliver superior customer service in high-pressure environments. Championed independent task management, consistently achieving and surpassing assignment objectives. Embraced new technologies with agility, ensuring meticulous attention to detail and diligence.
Overview
7
7
years of professional experience
Work History
Patient Advisor
MuV
11.2023 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
Dockmaster
Cape Marina
12.2022 - 11.2023
- Communicated and coordinated with four departments to verify operational peak performance
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Kitchen Manager
Chipotle
06.2022 - 12.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Mail Carrier
USPS
02.2022 - 04.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
GM Manager
Panda Express
02.2019 - 01.2022
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
Education
Medical Billing Specialist: Medical Billing and Coding -
MedCerts
Orlando, FL09.
High school diploma - undefined
Space Coast Junior/Senior High School
Port Saint John, FLSkills
- Customer Service
- Interpersonal Communication Skills
- Analytical Skills
- Team Management
- Verbal and Written Communication
- Inventory management
Timeline
Patient Advisor
MuV
11.2023 - Current
Dockmaster
Cape Marina
12.2022 - 11.2023
Kitchen Manager
Chipotle
06.2022 - 12.2022
Mail Carrier
USPS
02.2022 - 04.2022
GM Manager
Panda Express
02.2019 - 01.2022
High school diploma - undefined
Space Coast Junior/Senior High School
Medical Billing Specialist: Medical Billing and Coding -
MedCerts