Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lauren Tuckey-Drake

Chesterfield,MO

Summary

Highly motivated and committed Medical Assistant with proven history of superior performances at individual, team and organizational levels.

Experienced with extensive knowledge of medical regulations and polices and strengths in multitasking and prioritizing workloads.

7-8 Years experience in fast-paced settings. Competent in organizing charts, preparing exam rooms, administering injections, knowledge of medications, ordering labs and medications to pend for doctor's signature, and maintaining a positive and upbeat attitude with excellent communication skills.

Hardworking and passionate job seeker with strong organizational skills and very detail-oriented.




Overview

7
7
years of professional experience

Work History

Supervisor/Manager-Internal Medicine

Mercy Hospital St. Louis
05.2020 - 05.2022
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Analyzed trends and data to inform decision-making and program development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Onboarded new employees with training and new hire documentation
  • Maximized performance by monitoring daily activities and mentoring team members

Medical Assistant-Internal Medicine

Mercy
05.2019 - 05.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Clinical Lead MA-Internal/Family Medicine

SSM Health St. Mary's Hospital
05.2017 - 05.2019
  • Monitored vital signs and documented details for informational and treatment purposes.
  • Prepared laboratory specimens for testing, obtained results and notified patients of findings.
  • Collaborated with other healthcare professionals to develop comprehensive care plans.
  • Assisted with patient with limited mobility by offering exercises, advice and assistive devices.
  • Scheduled tests and procedures for patients needing additional or specialized care.
  • Educated patients on preventive healthcare strategies and at-home care.
  • Maintained safe and sterile environment for optimum patient treatment.
  • Upheld correct protocols for infection prevention and control
  • Maintained detailed records of patient health information in [Type].
  • Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
  • Assisted physicians with completing medical procedures and treatments.
  • Administered medications and assessed patient responses, adjusting strategies to meet objectives.
  • Ordered and restocked medical supplies for [Type] office.
  • Administered pharmacologic and non-pharmacologic treatments to address patient concerns.
  • Performed routine diagnostic tests such as X-rays, MRI scans and CT scans.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Medical Assistant-Oncology/Hematology

SSM Health St. Mary's Hospital
07.2015 - 05.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.

Education

Medical Assistant - Medical Assistant

Missouri College
Richmond Heights, MO 63117
07.2015

Skills

  • Risk Management
  • Managing Career Progression
  • Set Organizational Policies
  • Configuration and Management
  • Coordinate Events
  • Order Supplies
  • Team Leadership
  • Productivity Performance
  • Business Process
  • Train Employees
  • Manage Contracts
  • Greet Guests

Accomplishments

Graduated from Missouri College in 2015 Magna Cum Laude

Employee of the Month - SSM Cancer Care & SSM Internal Med

Supervised team of 34 staff members in fast past environment

Promoted to Clinical Lead - SSM Internal Medicine

Promoted to Practice Coordinator/Supervisor - Mercy Int Medicine

  • Recognized for outstanding dedication to patient care.
  • Named Employee of the Month, 9/2018

Timeline

Supervisor/Manager-Internal Medicine

Mercy Hospital St. Louis
05.2020 - 05.2022

Medical Assistant-Internal Medicine

Mercy
05.2019 - 05.2022

Clinical Lead MA-Internal/Family Medicine

SSM Health St. Mary's Hospital
05.2017 - 05.2019

Medical Assistant-Oncology/Hematology

SSM Health St. Mary's Hospital
07.2015 - 05.2017

Medical Assistant - Medical Assistant

Missouri College

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Lauren Tuckey-Drake